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NAV 2016 CU 33 NST Installation Issue

navuser1navuser1 Member Posts: 1,329
Dear Sir,

The following error message occurs while installing NAV 2016 CU33. Administrative privileged used while installing & the user (Administrator) has proper rights on the default database as well as on the sql server. The default ports are free. Server Machine is not in domain.

Microsoft Dynamics NAV Build 50458
Error Report
Setup Components

The component was rolled back.
Client
Microsoft Dynamics NAV Client Components

The component was rolled back.
Language Module (en-IN) for Microsoft Dynamics NAV Windows Client

...
Language Module (en-IN) for Microsoft Dynamics NAV Server
Fatal error during installation.

The service 'Microsoft Dynamics NAV Server [DynamicsNAV90]' (MicrosoftDynamicsNavServer$DynamicsNAV90) failed to start. This can be caused by one of several issues. For example, the password for the account that runs the service may be incorrect, or there could be a conflict in port sharing for the port settings for the service, or you have specified that the port for the server should be opened in the Windows firewall even though the Windows firewall is not enabled on the computer. For more information, see the event viewer.
SQL Server Database Components
Cronus Sample Database for Microsoft Dynamics NAV

The component was rolled back.

Event log message

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6DF8CB71-153B-4C66-8FC4-E59301B8011B}
and APPID
{961AD749-64E9-4BD5-BCC8-ECE8BA0E241F}
to the user NT SERVICE\SQL Server Distributed Replay Client SID (S-1-5-80-3249811479-2167633679-2115734285-1138413726-166979568) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error in NAV Installation log


=== Logging started: 2018/07/28 12:05:22 ===
Executable: C:\Program Files (x86)\Common Files\Microsoft Dynamics NAV\90\Setup\setup.exe v9.0.50458.0
Computer :Server Machine
--- logging level: standard ---
RegistrySearch: Id = 'SqlServerInstalled', checking registry key existence.
Id = 'SqlServerInstalled', Key = 'SYSTEM\CurrentControlSet\Services\MSSQLSERVER', Exists = '1'
RegistrySearch: Id = 'SqlNCLIInstalled', checking registry key existence.
Id = 'SqlNCLIInstalled', Key = 'SOFTWARE\Microsoft\SQLNCLI11', Exists = '1'
RegistrySearch: Id = 'DotNetFx45Release', searching for registry key value.
Id = 'DotNetFx45Release', Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full', Value = '379893'
RegistrySearch: Id = 'VstoInstalled', searching for registry key value.
Id = 'VstoInstalled', Key = 'SOFTWARE\Microsoft\VSTO Runtime Setup\v4R', Value = '1'
RegistrySearch: Id = 'PowerShell30Installed', searching for registry key value.
Id = 'PowerShell30Installed', Key = 'SOFTWARE\Microsoft\PowerShell\3\PowerShellEngine', Value = '4.0'
RegistrySearch: Id = 'WindowsSearchInstalled', checking registry key existence.
Id = 'WindowsSearchInstalled', Key = 'SYSTEM\CurrentControlSet\Services\WSearch', Exists = '1'
RegistrySearch: Id = 'Excel14Installedx86', searching for registry key value.
Id = 'Excel14Installedx86', Registry key not found. Key = 'SOFTWARE\Microsoft\Office\14.0\Excel\InstallRoot'
RegistrySearch: Id = 'Excel14Installedx64', searching for registry key value.
Id = 'Excel14Installedx64', Registry key not found. Key = 'SOFTWARE\Microsoft\Office\14.0\Excel\InstallRoot'
RegistrySearch: Id = 'Outlook', checking registry key existence.
Id = 'Outlook', Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE', Exists = '1'
RegistrySearch: Id = 'Outlook15', checking registry key existence.
Id = 'Outlook15', Key = 'Software\Microsoft\Office\15.0\Outlook', Exists = '0'
RegistrySearch: Id = 'VCPPSpLevel', searching for registry key value.
Id = 'VCPPSpLevel', Key = 'SOFTWARE\Microsoft\DevDiv\VC\Servicing\12.0', Value = '0'
RegistrySearch: Id = 'VCPPInstalled', checking registry key existence.
Id = 'VCPPInstalled', Key = 'SOFTWARE\Microsoft\DevDiv\VC\Servicing\12.0', Exists = '1'
RegistrySearch: Id = 'VCPP64Installed', checking registry key existence.
Id = 'VCPP64Installed', Key = 'SOFTWARE\Microsoft\DevDiv\VC\Servicing\12.0', Exists = '1'
RegistrySearch: Id = 'IISInstalled', checking registry key existence.
Id = 'IISInstalled', Key = 'SOFTWARE\Microsoft\InetStp', Exists = '1'
RegistrySearch: Id = 'IISWinAuthInstalled', searching for registry key value.
Id = 'IISWinAuthInstalled', Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = '1'
RegistrySearch: Id = 'IISASPNETInstalled', searching for registry key value.
Id = 'IISASPNETInstalled', Registry value not found. Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = 'ASPNET'
RegistrySearch: Id = 'IISASPNET45Installed', searching for registry key value.
Id = 'IISASPNET45Installed', Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = '1'
RegistrySearch: Id = 'IISNETFXInstalled', searching for registry key value.
Id = 'IISNETFXInstalled', Registry value not found. Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = 'NetFxExtensibility'
RegistrySearch: Id = 'IISNETFX45Installed', searching for registry key value.
Id = 'IISNETFX45Installed', Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = '1'
RegistrySearch: Id = 'IISISAPEXInstalled', searching for registry key value.
Id = 'IISISAPEXInstalled', Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = '1'
RegistrySearch: Id = 'HttpActivationInstalled', checking registry key existence.
Id = 'HttpActivationInstalled', Key = 'SYSTEM\CurrentControlSet\Services\WAS', Exists = '1'
RegistrySearch: Id = 'IISISAPIFIInstalled', searching for registry key value.
Id = 'IISISAPIFIInstalled', Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = '1'
RegistrySearch: Id = 'IISREQSTFIInstalled', searching for registry key value.
Id = 'IISREQSTFIInstalled', Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = '1'
RegistrySearch: Id = 'IISSTATICInstalled', searching for registry key value.
Id = 'IISSTATICInstalled', Key = 'SOFTWARE\Microsoft\InetStp\Components', Value = '1'
RegistrySearch: Id = 'WebComponentsPrerequisitesInstalled', searching for registry key value.
Id = 'WebComponentsPrerequisitesInstalled', Registry key not found. Key = 'SOFTWARE\Microsoft\Microsoft Dynamics NAV\90\Web Components Prerequisites'
RegistrySearch: Id = 'IdentityFoundationInstalled', checking registry key existence.
Id = 'IdentityFoundationInstalled', Key = 'SOFTWARE\Microsoft\Windows Identity Foundation\Setup\v3.5', Exists = '1'
Configuring package. Id = 'ARP'
MSI log file set to: C:\Users\ADMINI~1\AppData\Local\Temp\1\setup.wix.msi.1.log
Done configuring package. Id = 'ARP' ReturnCode = 0
Configuring package. Id = 'SQLSysClrTypes64'
MSI log file set to: C:\Users\ADMINI~1\AppData\Local\Temp\1\setup.wix.msi.2.log
Done configuring package. Id = 'SQLSysClrTypes64' ReturnCode = 0
Configuring package. Id = 'SQLDemoDatabase'
MSI log file set to: C:\Users\ADMINI~1\AppData\Local\Temp\1\setup.wix.msi.3.log
Done configuring package. Id = 'SQLDemoDatabase' ReturnCode = 0
Configuring package. Id = 'ServiceTier'
MSI log file set to: C:\Users\ADMINI~1\AppData\Local\Temp\1\setup.wix.msi.4.log
Done configuring package. Id = 'ServiceTier' ReturnCode = 1603
SUCCESS: Package Microsoft Dynamics NAV Setup Components executed sucessfully.
SUCCESS: Package Microsoft System CLR Types for SQL Server 2014 executed sucessfully.
SUCCESS: Package Cronus Sample Database for Microsoft Dynamics NAV executed sucessfully.
ERROR: Package Microsoft Dynamics NAV Server Components failed with error. See detailed message above.
= Logging stopped: 2018/07/28 12:06:23 =

Where is the problem?
Kindly help to solve the issue?

Thanks!
Now or Never

Answers

  • Options
    KishormKishorm Member Posts: 921
    From the log it looks like the installation files were in C:\Program Files (x86)\Common Files\Microsoft Dynamics NAV\90\Setup. I have encountered installation issues when using a long path. Try putting the install file in say C:\NAV2018 and then installing from there.
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    RemkoDRemkoD Member Posts: 100
    @navuser1
    I've an issue with the latest NAV 2017 CU. This is resolved bij (re-)installing .NET 4.7.
    https://forum.mibuso.com/discussion/71613/nav-2017-cu18-and-cu19-setup-problem
    Could be related, i don't know. Do you see more details in the Windows Event Viewer Application log?

    @Kishorm
    It doesn't matter where you install NAV. The setup file from the DVD will always be placed in the Common Files folder. Check it for your own installation.
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    azman299azman299 Member Posts: 4
    Although it may not be the same as I haven't installed CU33, I had a similar issue when installing 2016 CU32 from memory, caused by the SecurityProtocol - Unfortunately it gave this same generic error, although not related to the language pack. If you install the language pack manually via the MSI, it doesn't actually validate during setup but the service will fail to start after installation. The SecurityProtol option was added in CU31 and by default is set to Tls12. Check the Install-NavComponentConfig.xml to see if it's not been added. Release notes here:
    https://support.microsoft.com/en-gb/help/4171918/cumulative-update-31-for-microsoft-dynamics-nav-2016-build-50293
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    navuser1navuser1 Member Posts: 1,329
    edited 2018-08-04
    I appreciate your reply.

    BTW, I have come to know from other sources that i need .net framework 4.7.1 at least to handle this kind of issue.

    But fortunately, I have installed the CU32 on other machine where OS & .net framework is exactly same. ( OS - Win Server 2012 R2 & .Net Framework 4.5.x).

    what is the actual reason ?
    Now or Never
  • Options
    RemkoDRemkoD Member Posts: 100
    For NAV 2017 CU18+ the installation works on 2/3 of our machines and failed on 1/3. We couldn't find a relation with the OS or .NET version. However installing .NET 4.7 or reinstalling .NET 4.7 if it was already installed, does solve the issue.

    We’ve installed CU19 successful on machines with .NET 4.6.2 (394802 to 460805) and .NET 4.7 (460805). And the machines where the NST couldn't get started anymore afther the CU19 upgrade had .NET 4.6.1, .NET 4.6.2 or .NET 4.7. We've mixed operation systems and this doesn't show a pattern either (Win 2018 R2, 2012 R2, Win 10).

    I'm going to investigate this issue further in the near future.
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