Dynamics NAV phone APP

AitorEG
AitorEG Member Posts: 342
in NAV Three Tier
I have a question about the use of the DYnamics NAV mobile app.
I haev already running the WebClient in my NAV2018 machine, but when I'm trying to connect with the app, i get the "Cannot connect to the server error".
I have a certificate installed on the instance, with its thumbprint, that it is used to conenct the webClient with a URL like this: 
https://xxx.xxx.xxx.x:8081/DynamicsNAV110

I am trying to connect the app to the same URL, but it doesn't work. What should be like the URL to connect the app? Should I creaet a new instance, or new site in the IIS of the server?

Thank you very much

Answers

  • Yury
    Yury Member Posts: 59
    Hi, AitorEG
    Did you try to connect to your WebClient with browser?
    Regards,
    Yury
  • AitorEG
    AitorEG Member Posts: 342
    Yury wrote: »
    Hi, AitorEG
    Did you try to connect to your WebClient with browser?

    Yes, it works perfectly
  • kvb
    kvb Member Posts: 107
    had same issue some time ago, web client - ok, tablet - no.
    Was solved when i reissued certificate based on the external ip of the server not the URL.
  • manthonylugo
    manthonylugo Member Posts: 46
    I have same problem, already installed the certificate but giving me timout error when tried to connect in the server.
  • AitorEG
    AitorEG Member Posts: 342
    edited 2018-03-16
    kvb wrote: »
    had same issue some time ago, web client - ok, tablet - no.
    Was solved when i reissued certificate based on the external ip of the server not the URL.

    I am using quite standard certificates.
    -xxxxx.cer
    -xxxxx.pfx
    -xxxxx.crl

    Wha I understand from what you are saying, is that I should create a new certificate (self signed???) for this exact URL, and install it?
    What I've done with the certificates from the URL, is this:

    I installed them on my MMC, and use their thumbprint on my NAV instance. In my site for the webClient in the IIS,I created an HTTPS binding, pointing to the certificate, and that's all. SO, I use the "NavServiceCert" certificate, first in the MMC, after the thumbprint in the instance (and the web.config file), and in the HTTPS binding of the site in IIS.

    So, should I creat a new certificate, and make again the whole process with that?

    Thank you very much
  • SuD
    SuD Member Posts: 102
    Hi AitorEG,

    Service should be configured with credential type NavUserPassword or different than Windows.
    First install that certificate in your phone after that,
    Try with certificate name, instead using of server address.
    https://<<Certificate Name>>/DynamicsNAV110/
    eg. https://NavCert/DynamicsNAV110
  • AitorEG
    AitorEG Member Posts: 342
    SuD wrote: »
    Hi AitorEG,

    Service should be configured with credential type NavUserPassword or different than Windows.
    First install that certificate in your phone after that,
    Try with certificate name, instead using of server address.
    https://<<Certificate Name>>/DynamicsNAV110/
    eg. https://NavCert/DynamicsNAV110


    Thanks for your answer.

    I've downloaded de *.cer certificate in one iphone, and an android phone, and still getting the same error...

  • SuD
    SuD Member Posts: 102
    edited 2018-03-16
    What URL you are passing in android Dynamics NAV app?

  • AitorEG
    AitorEG Member Posts: 342
    SuD wrote: »
    What URL you are passing in android Dynamics NAV app?

    I am using both:

    https://xxx.xxx.xxx.x:8081/DynamicsNAV110 and
    https://navservicecert/DynamicsNAV110
  • SuD
    SuD Member Posts: 102
    Did you try phoneclient in web browser?
    Like
    https://xxx.xxx.xxx.x:8081/DynamicsNAV110/phoneclient.aspx
  • AitorEG
    AitorEG Member Posts: 342
    SuD wrote: »
    Did you try phoneclient in web browser?
    Like
    https://xxx.xxx.xxx.x:8081/DynamicsNAV110/phoneclient.aspx

    In NAV2018 WebClient there are no aspx files in the webClient, is totally different to previous versions...
    I'm getting mad with this issue
  • kvb
    kvb Member Posts: 107
    edited 2018-03-16
    AitorEG wrote: »
    kvb wrote: »
    had same issue some time ago, web client - ok, tablet - no.
    Was solved when i reissued certificate based on the external ip of the server not the URL.

    I am using quite standard certificates.
    -xxxxx.cer
    -xxxxx.pfx
    -xxxxx.crl

    Wha I understand from what you are saying, is that I should create a new certificate (self signed???) for this exact URL, and install it?
    What I've done with the certificates from the URL, is this:

    I installed them on my MMC, and use their thumbprint on my NAV instance. In my site for the webClient in the IIS,I created an HTTPS binding, pointing to the certificate, and that's all. SO, I use the "NavServiceCert" certificate, first in the MMC, after the thumbprint in the instance (and the web.config file), and in the HTTPS binding of the site in IIS.

    So, should I creat a new certificate, and make again the whole process with that?

    Thank you very much

    when you are creating self signed certificate according to this:
    New-SelfSignedCertificateEx –Subject “CN=<Full Computer Name>” –IsCA $true –Exportable –StoreLocation LocalMachine
    use IP Number instead of "Full Computer Name".
    And - Yes, you need to redo the whole process again for new certificate.
  • AitorEG
    AitorEG Member Posts: 342
    kvb wrote: »
    AitorEG wrote: »
    kvb wrote: »
    had same issue some time ago, web client - ok, tablet - no.
    Was solved when i reissued certificate based on the external ip of the server not the URL.

    I am using quite standard certificates.
    -xxxxx.cer
    -xxxxx.pfx
    -xxxxx.crl

    Wha I understand from what you are saying, is that I should create a new certificate (self signed???) for this exact URL, and install it?
    What I've done with the certificates from the URL, is this:

    I installed them on my MMC, and use their thumbprint on my NAV instance. In my site for the webClient in the IIS,I created an HTTPS binding, pointing to the certificate, and that's all. SO, I use the "NavServiceCert" certificate, first in the MMC, after the thumbprint in the instance (and the web.config file), and in the HTTPS binding of the site in IIS.

    So, should I creat a new certificate, and make again the whole process with that?

    Thank you very much

    when you are creating self signed certificate according to this:
    New-SelfSignedCertificateEx –Subject “CN=<Full Computer Name>” –IsCA $true –Exportable –StoreLocation LocalMachine
    use IP Number instead of "Full Computer Name".
    And - Yes, you need to redo the whole process again for new certificate.


    Thank you. I will work on it!!
  • Danboonym
    Danboonym Member Posts: 1

    You’ll need to use the OData or SOAP service URL rather than the WebClient URL—check that the NAV service tier is published with SSL and reachable externally.

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