When running "About this page" on the RTC Client, the Client crashes immediately

nasheer

Hi Friends

I would like to share that right now I'm experiencing issue on Dynamics 365 Business Central. When running "About this page" on the RTC Client, the Client crashes immediately. The event log shows the error message as described below.

Type: System.UriFormatException
Message: Invalid URI: The hostname could not be parsed.
StackTrace:
at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
at Microsoft.Dynamics.Nav.Runtime.ALSystemOperatingSystem.GetTenantAgnosticUrl(NavClientType clientType, String company, NavObjectType objectType, Int32 objectId, Object record, Boolean useFilter)
at Microsoft.Dynamics.Nav.Runtime.ALSystemOperatingSystem.GetUrlCore(NavClientType clientType, String company, NavObjectType objectType, Int32 objectId, Object record, Boolean useFilter)
at Microsoft.Dynamics.Nav.Service.NSService.GetServicesUrl(NavClientType clientType, NavObjectType objectType, Int32 objectId, NavRecordState recordState, Boolean useFilter)
at SyncInvokeGetServicesUrl(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.RunInTransactionCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.<>c__DisplayClass27_1.<Combine>b__1(NSServiceBase serviceInstance, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.TransientErrorRetryCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.<>c__DisplayClass27_1.<Combine>b__1(NSServiceBase serviceInstance, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.ErrorMappingCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)
Source: System
HResult: -2146233033
StackTrace:
at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
at Microsoft.Dynamics.Nav.Runtime.ALSystemOperatingSystem.GetTenantAgnosticUrl(NavClientType clientType, String company, NavObjectType objectType, Int32 objectId, Object record, Boolean useFilter)
at Microsoft.Dynamics.Nav.Runtime.ALSystemOperatingSystem.GetUrlCore(NavClientType clientType, String company, NavObjectType objectType, Int32 objectId, Object record, Boolean useFilter)
at Microsoft.Dynamics.Nav.Service.NSService.GetServicesUrl(NavClientType clientType, NavObjectType objectType, Int32 objectId, NavRecordState recordState, Boolean useFilter)
at SyncInvokeGetServicesUrl(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.RunInTransactionCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.<>c__DisplayClass27_1.<Combine>b__1(NSServiceBase serviceInstance, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.TransientErrorRetryCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.<>c__DisplayClass27_1.<Combine>b__1(NSServiceBase serviceInstance, Object[] inputs, Object[]& outputs)
at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.ErrorMappingCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, MethodBase syncMethod, Object[] inputs, Object[]& outputs)

Has anyone got to the ground of this issue meanwhile or at least have a hint at which direction I should look for further investigation...?

Many thanks in advance
Nasheer S

Arhontis

Hello,

Maybe these would be able to help:
https://forum.mibuso.com/discussion/30051/microsoft-dynamics-nav-server

The recommendation is to change the name of the server cause it contains "strange" characters.

MichaelLykke

I just had this issue (although on NAV 2016) and it turns out that I had provided an invalid Web Client Base URL in the Dynamics NAV Administration tool (under Client Services).

In my case I had just entered [hostname]:[portnumber] but after changing it to the full URL, i.e. http://[hostname]:[portnumber]/[NAVInstance]/WebClient, I am now able to open the "About this page" page.

Hope this helps.

vaprog

In the past (NAV 2009) I had trouble with the string returned from Codeunit 1 Fn. ApplicationVersion (ID=2) being too long. The function allows 80 characters, but if i remember correctly, more than 60 crashed the RTC.

RockWithNAV

There could be many possibilities, Its better to start with a new instance and check.