Sales Order

Horse06

I have several orders that have been invoiced, but cannot delete them from the system.
I checked the Sales Line and found the SHIPPED NOT INVOICED IS not zero and that is the problem, but this number cannot be changed.

The error message is as below:

Qty. shipped not invoiced must be 0 in Sales Line Document TYpe ='Order', Document No.='Sxxx', Line No.=xxxx'

Even I tried to delete them from the Administration - IT Administration - Data Deletion - Sales Documents to delete the order, it doesn't work either. It looks like it was being processed at that time, but when I went back to the sales order, it was still there. Any suggestion will be greatly appreciated!

DenSter

It means that items have been shipped but not invoiced. Invoice those items and you should be able to delete the order.

matttrax

Yeah, if it is shipped in the system it needs to be invoiced. If there is a mistake you still need to invoice it anyway because it has been shipped. Then you can do a credit memo to correct it.

ssingla

You can also use "Undo Shipment" which will reverse the shipment qunatity on the sales order.