When creating a support incident at PartnerSource I'm required to give them my credit card information. This is because that they "might" take 100€ to answer my request. This annoyed me in the beginning, but since they never charged me I got used to it.
Now they suddenly charged me 100€, but I haven’t got any explanation for why they did, and why this support incident was different that my other support calls.
Has anybody got any information about when a support incident is going to be charged and when it is free? (We are a Gold Partner, if that makes any difference)