Printing from NAV 2015 to Outlook - Operation aborted (Exception from HRESULT: 0x80004004 (E_ABORT))

NHA
NHA Member Posts: 3
edited 2025-06-23 in NAV Three Tier
Hi experts,

First off, i'm in no way experienced in using or administrating Navision.
I'm simply a frustrated sysadmin, that has overtaken an old and broken system, with little to no documentation, after a recent migration. :D

My main issue is printing from Nav 2015 to Outlook. This function works without issues on migrated devices, but not on freshly installed machines.

When I attempt to print from Navision, I get the following error message.:
j8huhbrixsxr.png

We run the following.:
- Windows 11 Business, Version 23H2, OS Build 22631.5472
- Microsoft Dynamics NAV 2015, version 8.0.51706.0. (32-bit).
- Microsoft 365 MSO, Version 2505 Build 16.0.18827.20102 (64-bit).
- Document Capture for Dynamics NAV 2015 - RTC Client, Version 4.00

I have tried the following.:
- Uninstalling Office and re-installing a 32-bit version.
- Copying the Roletailored client folder (C:\Program Files (x86)\Microsoft Dynamics NAV\80\RoleTailored Client), from a machine where it is working, to one where it doesn't.
- Registering all DLL files in the folder, C:\Program Files (x86)\Microsoft Dynamics NAV\80\RoleTailored Client.
- Installing the Outlook Add-in and placing the folder with 4 DLL files into C:\Program Files (x86)\Microsoft Dynamics NAV\80\RoleTailored Client\Add-ins
- Using "Change" though control panel, to add/install the "Microsoft Office Outlook Add-in".

The issue seems rather simple, but i for some reason can't find a resolution to it.

Any help is much appreciated.

Thanks in advance.

Answers

  • kriki
    kriki Member, Moderator Posts: 9,135
    [Topic moved from 'NAV/Navision Classic Client' forum to 'NAV Three Tier' forum]

    Regards,Alain Krikilion
    No PM,please use the forum. || May the <SOLVED>-attribute be in your title!

  • RockWithNAV
    RockWithNAV Member Posts: 1,202
    What is logged on the Event Viewer?
    Thanks

    Blog - rockwithnav.wordpress.com/
    Twitter - https://twitter.com/RockwithNav
    Facebook - https://facebook.com/rockwithnav/
  • NHA
    NHA Member Posts: 3
    Nothing logged in Event Viewer.
    Unless i'm looking in the wrong logs?
  • RockWithNAV
    RockWithNAV Member Posts: 1,202
    Windows log -> Application

    This error wont be sufficient to get into the bottom of the issue.
    On multiple test cases system trigger these generic error's.
    Thanks

    Blog - rockwithnav.wordpress.com/
    Twitter - https://twitter.com/RockwithNav
    Facebook - https://facebook.com/rockwithnav/
  • NHA
    NHA Member Posts: 3
    edited 2025-06-25
    Thanks for the answer.
    There is no new entry into the application log, when this error is triggered
  • Andrewalwin69
    Andrewalwin69 Member Posts: 12

    This error is very common with old NAV + Outlook integration. It’s usually not your code. It’s COM / Office compatibility.

    What’s actually happening:
    NAV 2015 uses an old Outlook COM add-in. Newer Outlook (especially 64-bit / newer builds) breaks it → results in 0x80004004 (E_ABORT).

    What to check and fix:

    1. Bit version mismatch (most common)
      • NAV 2015 works best with 32-bit Outlook
      • If you’re on 64-bit Office → switch to 32-bit
    2. Outlook Add-in not properly loaded
      • Open Outlook → File → Options → Add-ins
      • Check Microsoft Dynamics NAV Outlook Add-in
      • If disabled → enable it
    3. Run as same user / permissions
      • NAV and Outlook must run under same user context
      • Avoid admin vs normal user mismatch
    4. Outlook profile issue
      • Create a new Outlook profile
      • Old profiles often break COM calls
    5. Office version compatibility
      • NAV 2015 is not stable with latest Office builds (like 365 latest channel)
      • Try older Office version or semi-annual channel
    6. Simple test
      • Try “Send to → Mail recipient” from Windows
      • If that fails → issue is Outlook/Windows, not NAV

    Reality check:
    NAV 2015 + modern Outlook = unstable combo.

    Best long-term fix:

    • Move to newer Business Central
    • Or avoid Outlook COM and use SMTP/email alternatives

Categories