NAV18 on prem. My CSRs are not allowed to create or edit items.
We have found if they mis-enter an item number (an item No. that doesn't exist) on a Sales order or Quote they get a long wait time (5 minutes) and then a huge item list (I htink it's all 50,000+ items) is presented. In the debugger I think I see that NAV is trying to find a close match for number or Search Description.
If a user has insert permission to table 27 there is no wait and a prompt quickly appears and asks: do you want to create item 546366 or browse the item list. This is normal and not a problem.
Can we turn off this item 'searching' feature? Only want them to enter valid item numbers, not use searching.