How to cancel an UNPOSTED Service Invoice

dkone
dkone Member Posts: 59
edited 2014-11-24 in NAV/Navision Classic Client
Hi All,

I'm using NAV50FR SP1.
I created a service invoice from a contrat service from [Functions] -> [Create Service Invoice] (= CU ServContractManagement.CreateInvoice)

In this invoice i have an "Apply to service Entry" that relies on a open service entry.
I think it's a bit weird : there is an entry but i didn't post any document !

Anyway, if i don't want to post this invoice (and remove it, it's unposted, i can do it 8) ), what should i do whith the generated entry ?
if we respect the "NEVER MANUALLY REMOVE ENTRY" [-X , this service entry will always stay here, with open state :shock: ?

What's the best way to deal with this entry ?

Thanks in advance.

Comments

  • jannestig
    jannestig Member Posts: 1,000
    Well since you are not given the option in service contracts of undoing the The service entry lines when you create an invoice from the contract.

    The Line it is applied to is created when you use this create function this generates a Service fee invoice for annual maintence or coverage etc.

    You could either Post the document and then issue a service credit memo back or leave the invoice unposted until the next issue date is due.

    The post Invoice and then credit memo is the most correct issue.

    You should be able to stop this from happening on the oinvoicing tab of the contract by setting up the next invoice due date
  • dkone
    dkone Member Posts: 59
    Thanks for your reply jannestig.

    I don't understand why
    You should be able to stop this from happening on the oinvoicing tab of the contract by setting up the next invoice due date

    When it reaches the next due date (with previous invoice still unposted), it makes another invoice, with another service entry.

    Many thanks.
  • tinoruijs
    tinoruijs Member Posts: 1,226
    This really is annoying in the Service module.
    Would be nice if MS would redesign the service module.
    And the code used is not easy to read and has different design patterns than the other modules in NAV..
    Tino Ruijs
    Microsoft Dynamics NAV specialist

Categories