How to cancel an UNPOSTED Service Invoice

dkone

Hi All,

I'm using NAV50FR SP1.
I created a service invoice from a contrat service from [Functions] -> [Create Service Invoice] (= CU ServContractManagement.CreateInvoice)

In this invoice i have an "Apply to service Entry" that relies on a open service entry.
I think it's a bit weird : there is an entry but i didn't post any document !

Anyway, if i don't want to post this invoice (and remove it, it's unposted, i can do it 8) ), what should i do whith the generated entry ?
if we respect the "NEVER MANUALLY REMOVE ENTRY" [-X , this service entry will always stay here, with open state :shock: ?

What's the best way to deal with this entry ?

Thanks in advance.

jannestig

Well since you are not given the option in service contracts of undoing the The service entry lines when you create an invoice from the contract.

The Line it is applied to is created when you use this create function this generates a Service fee invoice for annual maintence or coverage etc.

You could either Post the document and then issue a service credit memo back or leave the invoice unposted until the next issue date is due.

The post Invoice and then credit memo is the most correct issue.

You should be able to stop this from happening on the oinvoicing tab of the contract by setting up the next invoice due date

dkone

Thanks for your reply jannestig.

I don't understand why

You should be able to stop this from happening on the oinvoicing tab of the contract by setting up the next invoice due date

When it reaches the next due date (with previous invoice still unposted), it makes another invoice, with another service entry.

Many thanks.

tinoruijs

This really is annoying in the Service module.
Would be nice if MS would redesign the service module.
And the code used is not easy to read and has different design patterns than the other modules in NAV..