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problem with the synchronization between Nav and MS Outlook

manikandanmanikandan Member Posts: 160
edited 2011-11-20 in NAV Three Tier
Hi,
I have a problem with the synchronization between Nav 2009Sp1 and MS Outlook 2007.

Test Connection has been established successfully.
Microsoft Dynamics NAV Synchronization Add-in
The connection to the Microsoft Dynamics NAV database has been established successfully.
OK
but in settings dialog box, the Folders tab there is no entities . :?: :?:

if anybody knows please help me .

Thanks,
Muthusubramanian.M

Comments

  • Options
    thmartinthmartin Member Posts: 90
    In NAV "Administration/Application Setup/Microsoft Office Outlook Integration/Outlook Synch. User Setup" have you setup there the sychronization entries for the user you want to synch?
    Thomas Martin
    NAV Developer
  • Options
    manikandanmanikandan Member Posts: 160
    Hi Martin,
    Yes, i have setup there the synchronization entries for the user(jack).
    kindly view the below attachment.
    ](*,) ](*,) ](*,)

    Thanks ,
    Muthu Subramanian.M
  • Options
    thmartinthmartin Member Posts: 90
    Could it be that JACK is not the windows login you are logged into Outlook with?
    Thomas Martin
    NAV Developer
  • Options
    manikandanmanikandan Member Posts: 160
    Hi Martin,
    My Windows Log in ID :Jack-PC\Jack and
    in Outlook :Jack
    kindly view the attachment.


    Thanks ,
    Muthu Subramanian.M
  • Options
    SavatageSavatage Member Posts: 7,142
    How Do I Video: Successfully Configure Outlook Synchronization with NAV 2009 (need silverlight installed)
    http://msdn.microsoft.com/en-us/dynamics/nav/ff513729

    Walkthrough: Setting Up Outlook Synchronization
    http://msdn.microsoft.com/en-us/library/dd338966.aspx

    Walkthrough: Synchronizing Information Between Outlook and Microsoft Dynamics NAV
    http://msdn.microsoft.com/en-us/library/dd996625.aspx
    Harry Ruiz
    http://www.BiloBeauty.com
    http://www.autismspeaks.org
  • Options
    rkucharrkuchar Member Posts: 33
    manikandan wrote:
    Hi Martin,
    Yes, i have setup there the synchronization entries for the user(jack).
    kindly view the below attachment.
    ](*,) ](*,) ](*,)

    Thanks ,
    Muthu Subramanian.M


    1.) For each of these lines, have you clicked on each one individually and clicked the "Setup" button and clicked "register in change log setup"

    (Also in RTC it is under Related information drop down menu at the top, then "register in change log setup." )

    2.)Have you clicked the "refresh" button in Outlook under the Folders Tab?


    I have gone through this setup many times in the last few months - it is tricky but it can be done!
  • Options
    manikandanmanikandan Member Posts: 160
    Hi,
    My windows Login ID is :Jack-PC\Jack
    Outlook Profile name is : Jack-PC\Jack
    and have created New Salesperson name is :Jack-PC\Jack

    Is it Correct or not :?: please help me.
    kindly view the below attachment.

    Thanks ,
    Muthu Subramanian.M
  • Options
    rkucharrkuchar Member Posts: 33
    manikandan wrote:
    Hi,
    My windows Login ID is :Jack-PC\Jack
    Outlook Profile name is : Jack-PC\Jack
    and have created New Salesperson name is :Jack-PC\Jack

    Is it Correct or not :?: please help me.
    kindly view the below attachment.

    Thanks ,
    Muthu Subramanian.M

    Hi,

    I think your Outlook Profile name should be just Jack and not Jack-PC]Jack if your NAV user name is Jack under the Outlook Sync User settings.
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