New printers not showing on all NAV users from RDP/CITRIX

frede
frede Member Posts: 80
edited 2011-07-19 in NAV/Navision Classic Client
When we create new printers on our Citrix servers then all users can view and use them from Word and Excel - but some (most) cannot see them in NAV 5 SP1??

If we test it by creating a new printer and then trying to choose it from NAV then there is no problem. But we have just created 4 new printers and most users cannot access those printer and they are not listed in NAV.

We log on to several CITRIX servers (load balancing) and if user cannot choose the printer in NAV it is the same on all CITRIX servers.

If we delete a user profile from one of the users missing one of the new printers then the printer is showing up in NAV. So we think it has something to do with the NAV client and the user profile?

We have recently had other problems with users not being able to print certain reports from NAV - and by deleting the profile - also solved the problem.

Also users not being able to make an order to certain customers because the "Credit Check"-CONFIRM-box makes a loop and keeps appearing!!! Again - when deleting the users profile every thing works fine again!!

Any ideas?
Regards,

Henrik Frederiksen, Denmark

Comments

  • Sog
    Sog Member Posts: 1,023
    That's normal behaviour.
    The list of printers in NAV is a list of registry keys.
    That list is not updated when adding a printer until the key's are deleted and the system is restarted or the profile is deleted (devices somewhere under HKCU).
    |Pressing F1 is so much faster than opening your browser|
    |To-Increase|
  • frede
    frede Member Posts: 80
    Thx,
    we'll look into it!
    Regards,

    Henrik Frederiksen, Denmark
  • frede
    frede Member Posts: 80
    It turns out that the problem is that we can print to the printer from reports - but we cannot choose the same printer when we try to setup the Printer Selection.

    Choosing LookUp [F6] from Printer Name in Printer Selection the printer name is not shown!!
    Regards,

    Henrik Frederiksen, Denmark
  • Sunset
    Sunset Member Posts: 201
    Did you find a solution to the problem? We are experiencing the exact same problem now. Old printers are there, but newly installed are missing. Tried looking at the settings for the printers, but could not find anything that was set differently. Even rebooting citrix and nav server di not help ](*,)
    Don't just take my word for it, test it yourself
  • Capone
    Capone Member Posts: 125
    See following thread:
    viewtopic.php?f=23&t=36417&hilit=printer&start=15
    Hello IT, have you tried to turn it off and on?
    Have you checked the cables?
    Have you released the filters?
    http://www.navfreak.com

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