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New printers not showing on all NAV users from RDP/CITRIX
frede
Member Posts: 80
When we create new printers on our Citrix servers then all users can view and use them from Word and Excel - but some (most) cannot see them in NAV 5 SP1??
If we test it by creating a new printer and then trying to choose it from NAV then there is no problem. But we have just created 4 new printers and most users cannot access those printer and they are not listed in NAV.
We log on to several CITRIX servers (load balancing) and if user cannot choose the printer in NAV it is the same on all CITRIX servers.
If we delete a user profile from one of the users missing one of the new printers then the printer is showing up in NAV. So we think it has something to do with the NAV client and the user profile?
We have recently had other problems with users not being able to print certain reports from NAV - and by deleting the profile - also solved the problem.
Also users not being able to make an order to certain customers because the "Credit Check"-CONFIRM-box makes a loop and keeps appearing!!! Again - when deleting the users profile every thing works fine again!!
Any ideas?
If we test it by creating a new printer and then trying to choose it from NAV then there is no problem. But we have just created 4 new printers and most users cannot access those printer and they are not listed in NAV.
We log on to several CITRIX servers (load balancing) and if user cannot choose the printer in NAV it is the same on all CITRIX servers.
If we delete a user profile from one of the users missing one of the new printers then the printer is showing up in NAV. So we think it has something to do with the NAV client and the user profile?
We have recently had other problems with users not being able to print certain reports from NAV - and by deleting the profile - also solved the problem.
Also users not being able to make an order to certain customers because the "Credit Check"-CONFIRM-box makes a loop and keeps appearing!!! Again - when deleting the users profile every thing works fine again!!
Any ideas?
Regards,
Henrik Frederiksen, Denmark
Henrik Frederiksen, Denmark
0
Comments
The list of printers in NAV is a list of registry keys.
That list is not updated when adding a printer until the key's are deleted and the system is restarted or the profile is deleted (devices somewhere under HKCU).
|To-Increase|
we'll look into it!
Henrik Frederiksen, Denmark
Choosing LookUp [F6] from Printer Name in Printer Selection the printer name is not shown!!
Henrik Frederiksen, Denmark
viewtopic.php?f=23&t=36417&hilit=printer&start=15
Have you checked the cables?
Have you released the filters?
http://www.navfreak.com