Fatal error during installation of NAV 2009 R2

mohana_cse06 · 2011-05-22

I have NAV 2009 SP1 installed in my Laptop.
Now I am trying to install NAV 2009 R2, for this I have done following steps..

1) Uninstalled from Control Panel and Setup.exe
2) Deleted Microsoft Dynamics NAV Folder from C:\Program Files (x86)
3) Restarted Laptop
4) Ran setup.exe from R2 DVD folder

Now the error message is attached

and Microsoft Dynamics Server service is not installed in Services..

If I try to install Service manually it is displaying

[Window Title]
Windows Installer

[Main Instruction]
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.

[OK]

If I look at Add/Remove Programs on the Control Panel, I found nothing related to NAV 2009 SP1..

FYI:I am the administrator of Laptop.

What am I missing? :-k

yukon · 2011-05-22

Hi mohana_cse06,

How about your SP1 Old Database? Are u remove or rename it?

mohana_cse06 · 2011-05-22

Renamed..but still does it make any difference?
If database is already there, it will show below error related to database..

postsaurav · 2011-05-23

hey mohan,

Don't Run Setup.exe from the Navision 2009 R2 DVD.

Try using Autorun.exe from the DVD. By using this it will install all pre-requisites required for Navision R2.

Regards
Saurav Dhyani

mohana_cse06 · 2011-05-23

Hi Saurav,

I tried to install it from Autrun also..bur the result is same.

Belias · 2011-05-23

where's the setup.exe placed? i mean, the exact path.
I have had problems with setup because i placed it in a "deep" folder (e.g. the desktop folder). It seems that the installer doesn't like long paths. Try to move the installer under your C:\ folder (which is the shortest one

)

mohana_cse06 · 2011-05-23

Setup Path :

C:\NAV\NAVR2DVD

Belias · 2011-05-23

mmh...too bad..did you mess up something with the installation folder?(like substituting some files etc?)
did you already try to redownload a fresh installer?
and also, did you find the nav server folder in the installation folder?
it seems that it doesn't exist or you can't access it. (did you already figure out this?

)

mohana_cse06 · 2011-05-23

No. I didnt Substitute any files..
I tried by re-extracting the zup files also..

I found ServiceTier folder in that dvd and as i mentioned above if i try to manually run Microsoft Dynamics NAV Service.msi, i am getting

[Window Title]
Windows Installer

[Main Instruction]
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.

[OK]

Peter_Wibeck_[MSFT] · 2011-06-01

Just to clarify some minor misunderstanding from Saurav. Autorun.exe will only give you some additional web links compared to setup.exe, and when you click on install setup.exe is launched. Setup.exe is responsible for all installation even pre-requisites.

postsaurav wrote:

hey mohan,

Don't Run Setup.exe from the Navision 2009 R2 DVD.

Try using Autorun.exe from the DVD. By using this it will install all pre-requisites required for Navision R2.

Regards
Saurav Dhyani

Peter_Wibeck_[MSFT] · 2011-06-01

And now to the actual problem. It seems like your un installation did not work correctly. Take a look under registry key (32 bit OS) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall or (64 bit OS) HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall for any NAV related products. NAV 2009 SP1 server product key is {00000000-0000-6001-0022-0000836BD2D2}. If you find this key or similar key starting with {00000000-0000-6001... you know that the un installation did not work correctly for some reason. To fix this problem I would try to:
1. Re install NAV 2009 SP1
2. Run repair from the installer
3. Un install the product
4. Verify that all files are removed from C:\Program Files (x86)\Microsoft Dynamics NAV
5. Run NAV 2009 R2 installer again
If this fail you can try the dirty trick by deleting the product from registry (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall or corresponding 64 bit path) followed by a repair of NAV 2009 R2. It's not a supported way to-do it but it may solve your problem.

mohana_cse06 · 2011-06-01

Hi Peter,
THanks for the reply..i will try and let you know the result..

mohana_cse06 · 2011-06-03

"Peter wrote:

"]And now to the actual problem. It seems like your un installation did not work correctly. Take a look under registry key (32 bit OS) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall or (64 bit OS) HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall for any NAV related products. NAV 2009 SP1 server product key is {00000000-0000-6001-0022-0000836BD2D2}. If you find this key or similar key starting with {00000000-0000-6001... you know that the un installation did not work correctly for some reason. To fix this problem I would try to:
1. Re install NAV 2009 SP1
2. Run repair from the installer
3. Un install the product
4. Verify that all files are removed from C:\Program Files (x86)\Microsoft Dynamics NAV
5. Run NAV 2009 R2 installer again
If this fail you can try the dirty trick by deleting the product from registry (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall or corresponding 64 bit path) followed by a repair of NAV 2009 R2. It's not a supported way to-do it but it may solve your problem.

Hi Peter Wibeck,

I have tried all your suggestions including dirty trick (

)but still no luck..

Will download R2 build again and try..

mohana_cse06 · 2011-06-09

Downloaded 32012(I hope this is the latest build available) build from partner source and tried.. still could not succeeded

Peter_Wibeck_[MSFT] · 2011-06-15

Do you still get the same error message as in your first post?

mohana_cse06 · 2011-06-15

yes Peter..

](*,)

mohana_cse06 · 2011-06-15

Hi Peter,

the issue has been solved by your help in the below post
http://mibuso.com/forum/viewtopic.php?f=32&t=47909

Fatal error during installation of NAV 2009 R2

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