Communication error (10114): Back End System (Time Out)

naimish_hit · 2006-01-28

Hi,

I am installing Navision 4.0 SP1 (Employee Portal) first time.

I have install Navision 4.0 SP1 (Employee Portal) using following steps:

1 Install Microsoft Windows 2003
2 Install Microsoft IIS
3 Install Microsoft .NET Framework 1.1
4 Install Microsoft Message Queueing Services
5 Install Microsoft Sharepoint Services
6 Install Microsoft Visual J# .NET Framework Redistributable Package
7 Install Navision Database Server or SQL Option 4.01
8 Install Navision Client
9 Install NAS
10 Install Navison Employee Portal Front End Components

Installation of above has been completed successfully, I am getting 4 webparts in Sharepoint Site.

But getting following error while selecting "Modify Shared Web Part":

Communication error (10114): No reply received from Back End System (Time Out).

I have tried above installation several times from scratch but getting same error every time.

Where I am wrong? ](*,)
What is the problem?

Thanks in advance

Naimish

IHateLinux · 2006-01-29

Hi,

this may be caused by a different number of misconfigurations.

Do you have any error / warning in the event log?

To check your configuration:
1.) Check your web.config if the queue configuration is valid
2.) Activate the journal on your queues and check how far the messages are coming
3.) Check if you have created a backend key pair
4.) Check if you have activated security - if so try first to run a communication without encryption
5.) Check if NAS could be started successfully with NEP parameter

HTH,
Rainer

naimish_hit · 2006-01-30

Hi,

I have checked everything but I am not able to solve this problem! 8-[

I have install same thing several times but still not able to make it.

Thanks again

Naimish

IHateLinux · 2006-01-30

Hi,

to solve your issue i need the following information:
1.) Name and IP of the SharePoint server
2.) Name and IP of the NAS machine
3.) Name of the queues on SharePoint
4.) Name of the queues on NAS
5.) The app settings block of the web.config of the sharepoint site
6.) All configuration from your Navision EP setup card

Thanks.

Rainer

naimish_hit · 2006-01-31

Hi IHAteLinux,

Thanks to you and everyone else who are helping me
Following is my system configuration and settings I have made:

1.) Name of Sharepoint Server: KCPL6 IP: 127.0.0.1
2.) NAS Machine: KCPL6 IP: 127.0.0.1
3.) Queue names are as follow:
4.) NAS queue name:
- private$\nep_reply_queue
- private$\nep_request_queue
5.) App setting block:
<appSettings>
<add key="PictureUnavailable" value="/_layouts/images/picture_unavailable.gif" />
<add key="LookUpImage" value="/_layouts/images/lookup.gif" />
<add key="PictureLinkImage" value="/_layouts/images/pictindicator.gif" />
<add key="UseEncryption" value="0" />
<add key="UseCompression" value="0" />
<add key="UseDebug" value="0" />
<add key="DebugPath" value="" />
<add key="JobQueues" value="FormatName:DIRECT=OS:KCPL6\private$\nep_request_queue" />
<add key="ReplyQueues" value="FormatName:DIRECT=OS:KCPL6\private$\nep_reply_queue" />
<add key="MessageTimeOut" value="120" />
<add key="WaitForReplyTimeOut" value="60" />
</appSettings>
6.) Configuration from Navision EP setup card:
Config Tool Pane Caption: Employee Portal Tool Pane
Config TP WP Request: Web Part Request
Config TP Initial Req.: No initital Request
Config TP Group Caption: Group
Search Tool Pane Caption: Employee Portal Search Tool Pane
Search Config Table Caption: Table
Search TP All Tables Caption: All Tables
Search Limit: 06.) Configuration from Navision Application Server Setup:
Code: NEP-1
Description: NAS for Employee Portal
Use Encryption: Un selected (False)
Use Compression: Unselected (False)
Fonnt End Procession: Selected (True)
Request Queue: .\private$\nep_request_queue
Reply Queue: .\private$\nep_reply_queue
Key Exchange: Unselected (False)
Key Exchange Request: Blank
Key Exchange Reply Queue: Blank

I have installed everything from scratch but again ended with same Communication error (10114): No reply received from Back End System (Time Out).

My system configuration is as follows:
- Windows Server 2003 Enterprise Edition
- IIS and Framework 1.1 with service pack
- Windows Sharepoint Services with Service Pack 2
- Message Queue
- Visual J#
- Navision Database Server
- Navision Client
- Navision Application Server
- Navison Employee Portal Front End Components
- MSDE and SQL Server 2000
- IE 6 with Service Pack 1
- Create Login NEP_user with Administrative rights and assigned it to NAS
and then started NAS

NOTE: I would like to mention that My computer is Domain Controller and I have installed everything above on same system.

I have also checked in Event Viewer that NAS, Message Queue and SQL Server are working correctly (services started succefully).

After doing these all I am still getting same msg!

Regards,

Naimish

IHateLinux · 2006-01-31

Hi Naimish,

as far as i can see the configuration looks good. Just a question: has your machine more than one IP?

Whats happening when you open the browser with the sharepoint site and getting the error - is there any message in the request queue?

Another hint may be to enable detailed error messages in Sharepoint. To enable this you have to modify the web.config.
Set the value for Callstack from
Callstack=false
to
Callstack=true

and the value for Customerrors from
customErrors mode="On"
to
customErrors mode="Off"

Perhaps we can drill down the error this way.

HTH,
Rainer

IHateLinux · 2006-01-31

Hi Naimish,

as far as i can see the configuration looks good. Just a question: has your machine more than one IP?

Whats happening when you open the browser with the sharepoint site and getting the error - is there any message in the request queue?

Another hint may be to enable detailed error messages in Sharepoint. To enable this you have to modify the web.config.
Set the value for Callstack from
Callstack=false
to
Callstack=true

and the value for Customerrors from
customErrors mode="On"
to
customErrors mode="Off"

Perhaps we can drill down the error this way.

HTH,
Rainer

IHateLinux · 2006-01-31

Sorry for the double post - i got an error and therefore tried it again.

Rainer

naimish_hit · 2006-01-31

Hi,

I have checked that there is no message in Message Queue.

I have change my web.config but I am not getting any extra message other than
Communication error (10114): No reply received from Back End System (Time Out).

](*,)
:-#

I am getting mad.

Thanks

Naimish

naimish_hit · 2006-01-31

Hi,

I have checked on more thing that I am getting following Warning in Event Viewer.

The description for Event ID ( 109 ) in Source ( KCPL6-CLASSIC ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: You have not selected a database.

Do you think that it might cause this problem?

Thanks

Naimish

IHateLinux · 2006-01-31

Hi,

i do not know if this is causing a problem.
Normally you have to setup the NAS to:
- Server
- Database (only for SQL-Option)
- Company (with exact name (lower/upper case)
- Startup parameter (the ID the NAS is running inside the DB)
- Connection properties (TCP,...)

Do not forget to setup the NAS with a windows account who has logon and SUPER permission in Navision.

Do you have about 3-4 messages in the event log, telling you that the NEP-NAS could be started successfully???

HTH,
Rainer

naimish_hit · 2006-01-31

Hi,

I have got following messages in Event log:
1st is:
The Microsoft Business Solutions-Navision Application Server KCPL6-CLASSIC service was successfully sent a start control.

2nd is:
The Microsoft Business Solutions-Navision Application Server KCPL6-CLASSIC service entered the running state.

I put NEP-1 as a start-up parameter in NAS. Is it right?
NAS setup is as follows:

Database Server Name: localhost (even I have tried KCPL6)
Database: database.fdb
Compnay Name: CRONUS International Ltd.
Start-up parameter: NEP-1 (I have also tried NEP-)
Net type: Secure TCP/IP
Object Cache Size (KB): 8000

Regards,

Naimish

alex9 · 2006-01-31

To make sure that your NAS has started successfully find the message like that in Event Viewer -> Application (not System):

The description for Event ID ( 109 ) in Source (KCPL6-CLASSIC) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: The Navision Application Server KCPL6-CLASSIC started with the following configuration:
Database Server Name = KCPL6
Database = database.fdb
Company = CRONUS International Ltd.
Startup Parameter = NEP-1.

If you DO NOT HAVE such message or, even, you HAVE message which you mentioned (...You have not selected a database...), apparently, the error caused by NAS. Check the name of database file and other NAS parameters. Also you can try to start NAS from command line.

naimish_hit · 2006-02-02

Hi,

Now I am getting following error:
Access Problem (1): User NAVISION\ADMINISTRATOR has no group.

I have checked in Event Viewer and finally it shows that NAS is running.

Instead of NEP_user I have given Administrator login to NAS service.

What cause above error? Have any idea?

Regards,

Naimish

IHateLinux · 2006-02-02

Hi,

this error means that the user with whom you logon to SharePoint has not been configured in Navision yet.

So just open in Navision in Employee Portal a group (e.g. Productdesign) and add the user (inclusive Machine or Domainname!) to this group.

Then restart the NAS (just to be sure to get the latest uncached data) and try it again.

HTH.

Rainer

naimish_hit · 2006-02-02

Hi,

Sorry but I did not get what does you mean following line:

So just open in Navision in Employee Portal a group (e.g. Productdesign) and add the user (inclusive Machine or Domainname!) to this group.

Will you please tell me precisely as I am doing this first time.

I hope you understand

Naimish

naimish_hit · 2006-02-02

Hi,

Ok I understand I did that now my EP is working.

Thanks to you.

Regards

Naimish

pcastronovo · 2006-03-09

Hi,

The message "Communication error (10114): No reply received from Back End System (Time Out)." can also appear if your licence (Navision Server or Sql) expired.

Regards,

Philippe

surya.singh · 2006-11-27

Hi all,
I am having the same problems and after viewing the event viewer,the warning message is shown as

Error receving Backend private key..

pls sugest me what to do?

Thanks in advance.

konark_upadhyay · 2007-03-08

hi
I am badly stuck in this problem~~~
my event log shows me the following error:

"mscorlib: Value cannot be null.
Parameter name: InString"

The source of error is Navision Employee Portal. The error that is appearing on the Share Point page is

"Communication error (10114): No reply received from Back End System (Time Out)."

PLZ PLZ PLZ help me out!!!

NAS Configuration tht i do
Database server name : MSDYNAMICS
database : DemoDB
Company Name : CRONUS India Ltd.
Start-Up parameter : NEP-1
Net Type : Default
Object Cache size : 8000

Applciation server setup card in Navision
Code : NEP-1
Description : NAS for Employee Portal
Request Queue : .\private$\nep_request_queue
Reply queue : .\private$\nep_reply_queue
*All the other desired check boxes are marked

User of SharePoint : MSBUSC\Administrator
User of NAS : MSBUSC\Administrator
where MSBUSC is the Domain.
MSBUSC\Administrator is also a valid user in Navision Windows Logins

sathyan · 2009-02-11

may be the license of that software might have been ended or else updates cannot have been performed .
---
sathyan

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vinuprro · 2010-10-06

thanks for sharing all your views

Employee Time Software

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