Error when run RTC

GetSmart
GetSmart Member Posts: 17
edited 2010-06-11 in NAV Three Tier
HI everyone,

OS : Windows XP
version : Nav 2009 SP1

Error msg : "Microsoft.Dynamics.Nav.Client has encountered a problem and needs to close. We are sorry for the inconvenience."
If you were in the middle of something, the information you were working on might be lost.


i have 2 end users getting above error msg when run RTC. Then I had tried un-install and re-install navision 2009 SP1 and still appear same msg.

Anyone can help me to solve above error.

Thanks
GetSmart

Comments

  • Divya
    Divya Member Posts: 125
    Im also facing same issue. Please help us to solve this issue.
    Victory is sweetest when you've known defeat
  • Divya
    Divya Member Posts: 125
    Event viewer is attached for the same issue
    Victory is sweetest when you've known defeat
  • brijleo
    brijleo Member Posts: 70
    Hi,

    Can you check that your client machine has .NET framework 3.5 SP1.


    Thanks!
    Brajendra
  • Divya
    Divya Member Posts: 125
    Yes. Installed.
    Victory is sweetest when you've known defeat
  • dr75
    dr75 Member, Microsoft Employee Posts: 17
    Try looking into the wether these users have access to read the registry, it seems like the call stack from these crashes fail to read registry.
    Dag Rovik - MSFT - Software Development Engineer - Dynamics NAV Client Integration

    This posting is provided "AS IS" with no warranties, and confers no rights.
  • Scott_Frappier
    Scott_Frappier Member Posts: 90
    I would also contact your VAR so that you can get a newer build of the executable's as there have been numerous stability and performance increases since the NAV 2009 SP1 RTM release...
    Scott Frappier
    Vice President, Deployment Operations

    Symbiant Technologies, Inc.
    http://www.symbiantsolutions.com
  • Batman
    Batman Member Posts: 12
    One of our users has just started getting this error. They have unistalled client,reinstalled Nav cleint , re-booted server but still no good. All pcs are running XP. Just started hapening. Could this be due to a windows update?

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