How to open a new ticket at CustomerSource

sneha · 2010-01-12

I am at client place and client having an access to CustomerSource. Just wanted to understand whether can we log a new support request (or N number of requests) with CustomerSource login credentials? (or) do we need to purchase number of support requests before creating a new support request.

matttrax · 2010-01-13

The person at your company in charge of support / client relations should be the one answering that for you. It depends on what type of support plan the customer has purchased with Microsoft.

sneha · 2010-01-13

Thank you! So, it means it depends on the support plan. I was under impression that every Navision customer (who having access to Customersource) can open a support ticket.

matttrax · 2010-01-13

Well you can always open a ticket...whether or not they will make you pay for it depends on your plan

Howdy, Stranger!

Quick Links

Categories

How to open a new ticket at CustomerSource

Comments