Dynamics CRM 4.0 or Dyanmics Nav 2009.

zulq
zulq Member Posts: 204
edited 2009-08-04 in NAV/Navision Classic Client
Is there a CRM version integrated into Nav 2009 if so what's the module name? We want a CRM but not sure what exactly to use. Please advice on this if you have any info/details.


Thanks.
Few years ago we were not existing and few years to come we would be in the grave! So what will benefit us in the grave?

Comments

  • kriki
    kriki Member, Moderator Posts: 9,127
    [Topic moved from 'NAV 2009' forum to 'NAV/Navision' forum]
    Regards,Alain Krikilion
    No PM,please use the forum. || May the <SOLVED>-attribute be in your title!

  • ara3n
    ara3n Member Posts: 9,258
    There is an addon from scribesoft that integrates NAV and CRM.
    Ahmed Rashed Amini
    Independent Consultant/Developer


    blog: https://dynamicsuser.net/nav/b/ara3n
  • zulq
    zulq Member Posts: 204
    So you mean Nav 2009 have no CRM at all and only CRM 4.0 is available? Please rectify me if am wrong.


    Thanks.
    Few years ago we were not existing and few years to come we would be in the grave! So what will benefit us in the grave?
  • ara3n
    ara3n Member Posts: 9,258
    Nav 2099 does have a CRM and it hasn't changed that much from 5.0
    Ahmed Rashed Amini
    Independent Consultant/Developer


    blog: https://dynamicsuser.net/nav/b/ara3n
  • zulq
    zulq Member Posts: 204
    Sorry but is that the Sales and Marketing module you refering to? How would you rate the Nav 2009 CRM vs. Dynamics CRM 4.0 then?

    Thanks for your patience.
    Few years ago we were not existing and few years to come we would be in the grave! So what will benefit us in the grave?
  • ara3n
    ara3n Member Posts: 9,258
    It all depends on what you are looking for. So what are your requirements?
    Ahmed Rashed Amini
    Independent Consultant/Developer


    blog: https://dynamicsuser.net/nav/b/ara3n
  • zulq
    zulq Member Posts: 204
    Our marketing department wants CRM. Our knowledge on CRM 4.0 and Nav CRM is both little. Thus I just want to know what we might be missing if decided to go with the Nav CRM. They would like to manage customer requests I think not sure though.
    But as I said what are the disadvantages of going with Nav CRM over Dynamics CRM 4.0?


    Thanks.
    Few years ago we were not existing and few years to come we would be in the grave! So what will benefit us in the grave?
  • David_Singleton
    David_Singleton Member Posts: 5,479
    zulq wrote:
    Our marketing department wants CRM. Our knowledge on CRM 4.0 and Nav CRM is both little. Thus I just want to know what we might be missing if decided to go with the Nav CRM. They would like to manage customer requests I think not sure though.
    But as I said what are the disadvantages of going with Nav CRM over Dynamics CRM 4.0?


    Thanks.

    Zulq,

    Fundamentally the biggest issue will be online vs off line. To understand how this will affect your business you need a thorough understanding of what your users do and how they need to work.

    In reality though the way a CRM system works and the way an ERP system works is totally different. Many companies in the end realize that they actually need both.
    David Singleton
  • matttrax
    matttrax Member Posts: 2,309
    Your NAV CRM will handle contacts, campaigns, etc. For a decent overview just go to the help within NAV and click Relationship Management.

    CRM 4.0 will obviously be a more robust product. It can handle everything that NAV does. It really does depend on your requirements, though. I'd suggest contacting your Microsoft Partner and scheduling a demo of both.
    Matt Traxinger - ArcherPoint
  • David_Singleton
    David_Singleton Member Posts: 5,479
    matttrax wrote:
    [CRM 4.0] ... can handle everything that NAV does.

    :shock:

    so does that mean we don't need Navision any more? Or did I missunderstand? [-o<
    David Singleton
  • Savatage
    Savatage Member Posts: 7,142
    I think he means as far as Relationship management goes
    Harry Ruiz
    http://www.BiloBeauty.com
    http://www.autismspeaks.org
  • David_Singleton
    David_Singleton Member Posts: 5,479
    Savatage wrote:
    I think he means as far as Relationship management goes

    I hope so, and it needs clarification. CRM has Accounting, sales, purchase, inventory, service etc. But by no means do they replace Navision's ERP functionality.
    David Singleton
  • generic
    generic Member Posts: 511
    You mean other areas like Manufacturing, warehouse management, HR, and Jobs?


    Or are you also referring to specific functionality within the mentioned areas?

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