Dynamics CRM 4.0 or Dyanmics Nav 2009.

zulq

Is there a CRM version integrated into Nav 2009 if so what's the module name? We want a CRM but not sure what exactly to use. Please advice on this if you have any info/details.


Thanks.

kriki

[Topic moved from 'NAV 2009' forum to 'NAV/Navision' forum]

ara3n

There is an addon from scribesoft that integrates NAV and CRM.

zulq

So you mean Nav 2009 have no CRM at all and only CRM 4.0 is available? Please rectify me if am wrong.


Thanks.

ara3n

Nav 2099 does have a CRM and it hasn't changed that much from 5.0

zulq

Sorry but is that the Sales and Marketing module you refering to? How would you rate the Nav 2009 CRM vs. Dynamics CRM 4.0 then?

Thanks for your patience.

ara3n

It all depends on what you are looking for. So what are your requirements?

zulq

Our marketing department wants CRM. Our knowledge on CRM 4.0 and Nav CRM is both little. Thus I just want to know what we might be missing if decided to go with the Nav CRM. They would like to manage customer requests I think not sure though.
But as I said what are the disadvantages of going with Nav CRM over Dynamics CRM 4.0?


Thanks.

David_Singleton

zulq wrote:

Our marketing department wants CRM. Our knowledge on CRM 4.0 and Nav CRM is both little. Thus I just want to know what we might be missing if decided to go with the Nav CRM. They would like to manage customer requests I think not sure though.
But as I said what are the disadvantages of going with Nav CRM over Dynamics CRM 4.0?


Thanks.

Zulq,

Fundamentally the biggest issue will be online vs off line. To understand how this will affect your business you need a thorough understanding of what your users do and how they need to work.

In reality though the way a CRM system works and the way an ERP system works is totally different. Many companies in the end realize that they actually need both.

matttrax

Your NAV CRM will handle contacts, campaigns, etc. For a decent overview just go to the help within NAV and click Relationship Management.

CRM 4.0 will obviously be a more robust product. It can handle everything that NAV does. It really does depend on your requirements, though. I'd suggest contacting your Microsoft Partner and scheduling a demo of both.

David_Singleton

matttrax wrote:

[CRM 4.0] ... can handle everything that NAV does.

:shock:

so does that mean we don't need Navision any more? Or did I missunderstand? [-o<

Savatage

I think he means as far as Relationship management goes

David_Singleton

Savatage wrote:

I think he means as far as Relationship management goes

I hope so, and it needs clarification. CRM has Accounting, sales, purchase, inventory, service etc. But by no means do they replace Navision's ERP functionality.

generic

You mean other areas like Manufacturing, warehouse management, HR, and Jobs?


Or are you also referring to specific functionality within the mentioned areas?