Undo Return Order

anil_mujagic
anil_mujagic Member Posts: 91
edited 2009-07-17 in NAV/Navision Classic Client
Hi,

One of our clients posted a Sales Return Order but forgot to enter "Line Discount %" (which exists on Sales Invoice). They could post that difference manually with Journal, but the Credit Memo is still not ok, so they can't give that document to the customer.

What would be the right way to solve this problem? Is there a painless way to "undo" the Sales Return Order?

Thanks,

Anil
Try my NAV Object Comparer: http://www.mibuso.com/dlinfo.asp?FileID=1041

Comments

  • jannestig
    jannestig Member Posts: 1,000
    Go to Posted Return receipt and select Undo Return Reciept
  • AdamRoue
    AdamRoue Member Posts: 1,283
    As you have created the credit memo you cannot undo it. Invoice them the amount on the credit memo then reload the return order.
    The art of teaching is clarity and the art of learning is to listen

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