Undo Return Order

anil_mujagic

Hi,

One of our clients posted a Sales Return Order but forgot to enter "Line Discount %" (which exists on Sales Invoice). They could post that difference manually with Journal, but the Credit Memo is still not ok, so they can't give that document to the customer.

What would be the right way to solve this problem? Is there a painless way to "undo" the Sales Return Order?

Thanks,

Anil

jannestig

Go to Posted Return receipt and select Undo Return Reciept

AdamRoue

As you have created the credit memo you cannot undo it. Invoice them the amount on the credit memo then reload the return order.