Export to Excel (or any office) Shuts Down NAV

jlmorris3
jlmorris3 Member Posts: 11
edited 2013-01-16 in NAV/Navision Classic Client
I am working on a client's Terminal Server running NAV 5.0 SP1 and MS Office Pro 2007.

When I open anything, Chart of Accounts for example, and click the 'Send to Excel' or 'Send to Word' I get an error that

"Microsoft Dynamicis NAV has experienced a problem a needs to shut down" - the usual failure notice with the option to send the error report to Microsoft, then of course it closes.

I have installed the hotfix from Microsoft related to KB article 956161 annd it made no change. I must assume that there is missing dll or ocx and it can't locate Office? Does anyone have a suggestion? Thanks in advance. ](*,)

Answers

  • ara3n
    ara3n Member Posts: 9,258
    Turn on the debugger and see on what line it crashes and put it in here.
    Ahmed Rashed Amini
    Independent Consultant/Developer


    blog: https://dynamicsuser.net/nav/b/ara3n
  • jlmorris3
    jlmorris3 Member Posts: 11
    The debugger never gets triggered - it simply quits.
  • kine
    kine Member Posts: 12,562
    1) Have you Office installed on the TS?
    2) Have you MSXML6.0 installed on the TS?
    Kamil Sacek
    MVP - Dynamics NAV
    My BLOG
    NAVERTICA a.s.
  • jlmorris3
    jlmorris3 Member Posts: 11
    Yes, Office is installed and runs fine and MSXML 6.0 is installed on the TS.
  • kine
    kine Member Posts: 12,562
    Check the Event Log for more errors or infos which can be connected to this crash (on the terminal server).
    Kamil Sacek
    MVP - Dynamics NAV
    My BLOG
    NAVERTICA a.s.
  • ara3n
    ara3n Member Posts: 9,258
    jlmorris3 wrote:
    The debugger never gets triggered - it simply quits.


    Turn both break on triggers and active debugger and step through the code until the last line where it crashes.
    Ahmed Rashed Amini
    Independent Consultant/Developer


    blog: https://dynamicsuser.net/nav/b/ara3n
  • jlmorris3
    jlmorris3 Member Posts: 11
    The solution ended up being missing updated .net framework (64 bit). I installed version 3.5 and now it is resolved.

    Thanks everyone!
  • bekio
    bekio Member Posts: 204
    I have the same problem NAV, Sent to Excel Shuts down the NAV.

    Any suggestions why?

    Event Log:

    Log Name: Application
    Source: Application Error
    Date: 1/16/2013 10:41:50 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: NAV
    Description:
    Faulting application name: finsql.exe, version: 5.0.26084.0, time stamp: 0x47b39d56
    Faulting module name: finsql.exe, version: 5.0.26084.0, time stamp: 0x47b39d56
    Exception code: 0xc0000005
    Fault offset: 0x001e85cf
    Faulting process id: 0x17cc
    Faulting application start time: 0x01cdf3ca8a7e51de
    Faulting application path: C:\Program Files (x86)\CSIDE Client\finsql.exe
    Faulting module path: C:\Program Files (x86)\CSIDE Client\finsql.exe
    Report Id: f33db3bf-5fc0-11e2-b7b2-5ef3fc31a1e0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-16T09:41:50.000000000Z" />
    <EventRecordID>13734</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NAV</Computer>
    <Security />
    </System>
    <EventData>
    <Data>finsql.exe</Data>
    <Data>5.0.26084.0</Data>
    <Data>47b39d56</Data>
    <Data>finsql.exe</Data>
    <Data>5.0.26084.0</Data>
    <Data>47b39d56</Data>
    <Data>c0000005</Data>
    <Data>001e85cf</Data>
    <Data>17cc</Data>
    <Data>01cdf3ca8a7e51de</Data>
    <Data>C:\Program Files (x86)\CSIDE Client\finsql.exe</Data>
    <Data>C:\Program Files (x86)\CSIDE Client\finsql.exe</Data>
    <Data>f33db3bf-5fc0-11e2-b7b2-5ef3fc31a1e0</Data>
    </EventData>
    </Event>

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