Export to Excel (or any office) Shuts Down NAV

jlmorris3

I am working on a client's Terminal Server running NAV 5.0 SP1 and MS Office Pro 2007.

When I open anything, Chart of Accounts for example, and click the 'Send to Excel' or 'Send to Word' I get an error that

"Microsoft Dynamicis NAV has experienced a problem a needs to shut down" - the usual failure notice with the option to send the error report to Microsoft, then of course it closes.

I have installed the hotfix from Microsoft related to KB article 956161 annd it made no change. I must assume that there is missing dll or ocx and it can't locate Office? Does anyone have a suggestion? Thanks in advance. ](*,)

ara3n

Turn on the debugger and see on what line it crashes and put it in here.

jlmorris3

The debugger never gets triggered - it simply quits.

kine

1) Have you Office installed on the TS?
2) Have you MSXML6.0 installed on the TS?

jlmorris3

Yes, Office is installed and runs fine and MSXML 6.0 is installed on the TS.

kine

Check the Event Log for more errors or infos which can be connected to this crash (on the terminal server).

ara3n

jlmorris3 wrote:

The debugger never gets triggered - it simply quits.

Turn both break on triggers and active debugger and step through the code until the last line where it crashes.

jlmorris3

The solution ended up being missing updated .net framework (64 bit). I installed version 3.5 and now it is resolved.

Thanks everyone!

bekio

I have the same problem NAV, Sent to Excel Shuts down the NAV.

Any suggestions why?

Event Log:

Log Name: Application
Source: Application Error
Date: 1/16/2013 10:41:50 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: NAV
Description:
Faulting application name: finsql.exe, version: 5.0.26084.0, time stamp: 0x47b39d56
Faulting module name: finsql.exe, version: 5.0.26084.0, time stamp: 0x47b39d56
Exception code: 0xc0000005
Fault offset: 0x001e85cf
Faulting process id: 0x17cc
Faulting application start time: 0x01cdf3ca8a7e51de
Faulting application path: C:\Program Files (x86)\CSIDE Client\finsql.exe
Faulting module path: C:\Program Files (x86)\CSIDE Client\finsql.exe
Report Id: f33db3bf-5fc0-11e2-b7b2-5ef3fc31a1e0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-01-16T09:41:50.000000000Z" />
<EventRecordID>13734</EventRecordID>
<Channel>Application</Channel>
<Computer>NAV</Computer>
<Security />
</System>
<EventData>
<Data>finsql.exe</Data>
<Data>5.0.26084.0</Data>
<Data>47b39d56</Data>
<Data>finsql.exe</Data>
<Data>5.0.26084.0</Data>
<Data>47b39d56</Data>
<Data>c0000005</Data>
<Data>001e85cf</Data>
<Data>17cc</Data>
<Data>01cdf3ca8a7e51de</Data>
<Data>C:\Program Files (x86)\CSIDE Client\finsql.exe</Data>
<Data>C:\Program Files (x86)\CSIDE Client\finsql.exe</Data>
<Data>f33db3bf-5fc0-11e2-b7b2-5ef3fc31a1e0</Data>
</EventData>
</Event>