Inconsistancy Question

Horse06

Hi, I have read the forum about the solution of the inconsistancy error message, but this still doesn't help me to solve my problem. I have this inconsistancy problem when we try to post the credit memo and this error happens to only one customer. If it is a tax issue, why can we post the invoice regarding the same amount which we post the credit? Can any expert give a better suggestion? Thanks!

ara3n

use the workaround. In GLsetup there is a field called "Max. Tax Difference Allowed" set that to 2 cents. Also if tyou are using different currency then the same field is in currency table that needs to be setup to 0.02.
Then in Sales and receivable check the field "Allow Tax Difference"
Then on credit memo hit F9, go the the invoice tab, and at the lines change the tax amount field by one cent.
This will allow you to post the order.

Horse06

Thanks! I changed 0.02 in the invoice tab and it worked. But we owed the customer 2 cents. How to permantly solve this probelm?

ara3n

create a credit memo journal? To fix this, you need to load the latest improvements.