How Can Predictive Maintenance in Dynamics 365 Field Service Be Optimized Using AI and IoT Data?

digitalb2bmarketing

Hi all, I’m currently managing a multi-site field service operation and exploring ways to leverage Dynamics 365 Field Service to its full potential. We have numerous assets deployed across different locations, and downtime is significantly impacting our operational efficiency.

I’m particularly interested in understanding how we can use AI-driven predictive maintenance combined with IoT sensor data within Dynamics 365 Field Service to:

1. Automatically predict equipment failures before they occur.
2. Prioritize work orders based on asset criticality and risk.
3. Optimize scheduling and dispatching for technicians across multiple sites.
4. Integrate predictive insights into our existing dashboards for real-time decision-making.

Has anyone successfully implemented a setup like this? What are the best practices, pitfalls, or advanced configurations (including custom workflows, AI models, or Power Automate integrations) that you would recommend to maximize uptime and reduce emergency maintenance costs?

Any insights, case studies, or architectural suggestions would be greatly appreciated!

joostheger

Have you done anything yet using AI?

Is it possbile to create extensions in your platform, like in Business Central?

I'm currently working on a copilot integration in our ERP solution in Business Central. AI sounds cool and all, but it just isnt intuitive yet, to implement it.

joostheger

Have you like a database you can query? do you do anything yet with for example Power BI?