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Work Order Not Auto-Assigning to Available Resources in Dynamics 365 Field Service?
digitalb2bmarketing
Member Posts: 10
Hi everyone,
I'm currently working with Dynamics 365 Field Service, and I'm running into an issue where work orders are not being auto-assigned to available resources, even though I've configured Resource Scheduling Optimization (RSO) and set up the booking rules correctly.
Here’s what I’ve checked so far:
Despite all this, new work orders are not being automatically booked, and I have to do it manually. Has anyone encountered this issue before? Any ideas on what might be missing or misconfigured? Would love to hear your thoughts or step-by-step suggestions to troubleshoot this.
Thanks in advance!
I'm currently working with Dynamics 365 Field Service, and I'm running into an issue where work orders are not being auto-assigned to available resources, even though I've configured Resource Scheduling Optimization (RSO) and set up the booking rules correctly.
Here’s what I’ve checked so far:
- Resources are marked as available and have the necessary skills.
- Booking setup metadata and resource roles are properly configured.
- Work order types and incident types have been set up with relevant characteristics.
- RSO is running on schedule and shows successful execution.
Despite all this, new work orders are not being automatically booked, and I have to do it manually. Has anyone encountered this issue before? Any ideas on what might be missing or misconfigured? Would love to hear your thoughts or step-by-step suggestions to troubleshoot this.
Thanks in advance!
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