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E-Mails gets send but not moved to table Sent E-Mail
thomasthorn
Member Posts: 2
Hi,
We have encountered a peculiar issue with one installation. It's a German BC 20 installation.
From page 13 (Email Editor), the user sends an email. The body content is visible and is an MS Word document. The email is added to the table Email Outbox, sent to the customer, and then moved to the table Sent Email.
The issue is that if the user adds an attachment to the email, the email is sent (including the attachment), but the entry is not moved to the table Sent Email. Instead, the entry in Email Outbox remains in Status Processing.
If no attachment is added, the email gets moved to the table Sent Email.
We don't collect telemetry data, otherwise the codeunit 8888 "Email Dispatcher" could have informed me using the EventID '0000CTM', '0000CTP', and '0000CTB'.
Any input would be welcome. Thank you in advance.
Best regards, Thomas Hviid Thorn
We have encountered a peculiar issue with one installation. It's a German BC 20 installation.
From page 13 (Email Editor), the user sends an email. The body content is visible and is an MS Word document. The email is added to the table Email Outbox, sent to the customer, and then moved to the table Sent Email.
The issue is that if the user adds an attachment to the email, the email is sent (including the attachment), but the entry is not moved to the table Sent Email. Instead, the entry in Email Outbox remains in Status Processing.
If no attachment is added, the email gets moved to the table Sent Email.
We don't collect telemetry data, otherwise the codeunit 8888 "Email Dispatcher" could have informed me using the EventID '0000CTM', '0000CTP', and '0000CTB'.
Any input would be welcome. Thank you in advance.
Best regards, Thomas Hviid Thorn
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