A part of page 13 Email Editor is not shown for some users, but for others

thomasthorn

Hi,
We have encountered a peculiar issue with one installation. It's a German BC 20 installation.

The user can open page 13 (Email Editor) and send an email, which is a standard Nav page. However, in their LIVE environment, the Message part of the page is not shown at all for some users.

I experienced the issue with my own user account, so I was able to investigate it thoroughly.


The catch is that this customer is using an Nginx load balancer for the three Service Tiers. When I access one of the Service Tiers directly, I can see the Message part of the window on all three Service Tiers, so we ruled out permission issues.
Other users had issues on one or more of the Service Tiers, but not on others. Some users didn't have issues at all. One user had to get a new Windows user account. Which we find very wierd.

I checked the page in Edge and noticed that when the Message part is missing, it is not included in the web page shown. Here is the page with the Message part missing:

Here is the page with the Message part shown:


Any input would be welcome. Thank you in advance.

Best regards, Thomas Hviid Thorn