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Issue with default user e-mail from Outlook - BC14
DavideRota95
Member Posts: 5
Good morning everyone,
In the past few days, we have been experiencing an issue with the email associated with a BC14 user account.
Specifically, there has been a domain change in the email address associated with the Windows/Microsoft account: for example, from test@XXXX.com to test@YYYY.com. The Windows account settings correctly display the new email address under both "Accounts used by email, calendar, and contacts" and "Accounts used by other apps." Outlook also has the new email account profiled.
On the client side, when the user presses the "Email confirmation" button from the sales order list and views the preview window, then clicks the "Open in Outlook" button, Outlook opens correctly, but the "From e-mail" field still shows the old email address test@XXXX.com instead of the new one.
At the user setup level, the new email is present, and the SMTP is correctly configured.
What do you suggest we check? What could be the issue?
Thank you all, Davide
In the past few days, we have been experiencing an issue with the email associated with a BC14 user account.
Specifically, there has been a domain change in the email address associated with the Windows/Microsoft account: for example, from test@XXXX.com to test@YYYY.com. The Windows account settings correctly display the new email address under both "Accounts used by email, calendar, and contacts" and "Accounts used by other apps." Outlook also has the new email account profiled.
On the client side, when the user presses the "Email confirmation" button from the sales order list and views the preview window, then clicks the "Open in Outlook" button, Outlook opens correctly, but the "From e-mail" field still shows the old email address test@XXXX.com instead of the new one.
At the user setup level, the new email is present, and the SMTP is correctly configured.
What do you suggest we check? What could be the issue?
Thank you all, Davide
0
Answers
Check with IT team to verify email setup and make sure its new email is default one in the email exchange for that user.