NAV 2009 RTC Export to Excel not working occasionally

Hi there everyone!

I have a user who uses CTRL+E to export sales orders to excel and this works normally but every so often this stops working. When attempting to export the blue busy circle is appearing briefly but it isn't opening excel or anything. I've attempted exporting the same order on my machine and it works without issue. I've tried replacing personalisationstore.xml and also the clientconfig but with no success. We're not getting any error messages and we both don't have the NAV excel COM add in on our excel.

Any help to diagnose would be greatly appriciated!

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