Cannot send an e-mail.


There is a function that can create a invoice PDF document and send the document via e-mail functionality.

But I got this error when the function is called. The function can create PDF document but not start the mail program.

The error is some think like automation error.


But I have checked the Codeunit 400 "SMTP Mail" where the automation is set.

Outlook is also installed on the same mashing/server.

What is wrong here?


  • sorenhinrupsorenhinrup Member Posts: 136
    What version of NAV and Outlook are you using. It seems like there might be a compatability issue.
    I have seen this with older NAV versions, trying to send though an updated Office
  • JavaidJavaid Member Posts: 22


    My customer is running NAV2009 R2 and the version of outlook is


    Do you thing there is a compatibility issue?

  • sorenhinrupsorenhinrup Member Posts: 136
    With a NAV2009R2 compatability with any newer office solution is the most likely.
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