NAV Client Freezes on click of Apply Entries Button on Payment Journal

fazlehasanfazlehasan Member Posts: 50
One of my NAV User is having this strange issue:
when he clicks on “Apply Entries” on a Payment Journal NAV freezes
and become totally non-responsive. You have to close it from task manager.

This is in NAV 2016.

The Payment Journal had only one line. Deleting it and creating the line did not fix the issue.

If he logins from another computer, this problem does not happen.

So I thought it's may be his NAV client,
So I did a uninstalling and installing of the NAV client,
But that did not fix the issue.

His computer has lots of Memory/CPU/Hard Disk.

Do you have any other idea that I can try?

Thanks

Best Answer

  • AluanAluan Member Posts: 118
    edited 2021-04-21 Accepted Answer
    Hello fazlehasan,
    that have probably something to do with the PersonalizationStore.xml. Close NAV, delete the PersonalizationStore.xml and try it again.

    The file can be cound at
    %appdata%\Microsoft\Microsoft Dynamics NAV

Answers

  • AluanAluan Member Posts: 118
    edited 2021-04-21 Accepted Answer
    Hello fazlehasan,
    that have probably something to do with the PersonalizationStore.xml. Close NAV, delete the PersonalizationStore.xml and try it again.

    The file can be cound at
    %appdata%\Microsoft\Microsoft Dynamics NAV
  • fazlehasanfazlehasan Member Posts: 50
    Thanks Aluan, it worked.
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