Service won't start

micheldogger

One of our customers has the following problem.
Note: Using Financials 2.60 (so i can't use Hotcopy)

at night a backup of the system is made in the following order

11:00 PM : Navision Service is stopped using a batch file.
net stop <servicename>

02:00 AM : Backup is completed

17:00 AM : Service is started by using a batch file (trying to start it again)
net start <servicename>

---

The service is trying to start but stops without giving a error, the following
information is given:


net start "Financials server NTSERVER01"

Cannot start the service
The service did not report an error.
Typ NET HELPMSG 3534 for more help.


Does somebody know this problem and a possible solution.
Thank you for your help.

kine

try to run the server in command line and check the output...

micheldogger

I'm not performing any actions on this myself. It's someone who's in charge of our customers computers and networks.

The message, shown in the first message of this topic, is the message
he got in the dosbox, trying to start the service. This message comes almost immediate when starting the service. I thought it may be a time out of the service.

Maybe it's caused by the backup procedure, wich is locking the database.
But I think the system should give a more specific message while trying to start te service.

Can is be a problem allocated to the Navision Service. I've heard that you can allocate to much memory to the service and then run into problems.

Somebody pleaze???!!!

kine

Yes, if you set DB Cache to high, you will have problems (the limit is around 700MB)

BGI

Probably CacheDB is the problem. It's possible that when you restart your server it will work, because al the other pgms don't take up memory.
But if the CacheDB specified is not available on the server, the service won't start.

micheldogger

Ok, thank you guys,

I'll take a look to the specific situation and will post
the results in here.

kriki

Check out if the service REALLY is not started.
When I start/stop services on my portable with a batch-file, I often get that error. But the service is started/stopped anyway but with some delay because my portable is occuppied with other things and has not had the time to START/STOP the service.
So I think that the NET START/STOP waits a while for an answer of the service, and when it doesn't get an answer, it shows the error.