ticket printers and page settings

busytec
busytec Member Posts: 14
edited 2005-09-14 in Navision Attain
Hi,

I have a problem regarding printing from navision to TEC barcode printers.

You all now that when you install a barcode printer the page propertie's must be set correctly. so the width, height of the label + the spacings and borders etc.. if those are not correct you get a paper jam.

Now when I do this correctly, (or I make a new paper type with the correct settings or I just change the default. does not matter for the problem) and print a test page the printer works. When I go into navision. print a report (that is actualy a label) and I choose the printer manualy from the list. It will work to. But If I change the printer selections for that report in navision. So i set a default printer for this report. And I print the report then. (navision will automaticaly choose my barcode printer) It will give a paper jam. So the next time I checked it out and what I see is that navision did not take over the paper settings I did in windows.

So next I printed the label again. navision again chooses the correct label printer but before I press print I go to properties of the printer. change the paper settings there and then I pressed aply. Then I press print and it works. OK. So I do it again. And what do I see. Navision changed back to the wrong paper setings. How come?

How can I tell navision to keep the right settings?

I have this same problem in the folowing situations.

situation one.

A TEC B-SV4 barcode printer is conected serialy (com) to a windows 98 pc.

situation two:
A TEC B-472 is connected parallel to a windows XP client. On this client it works. But this client shares it over the network. The other XP clients in this network will print on this share but they got the problem discribed above.


Tanks in advance.

Comments

  • awarn
    awarn Member Posts: 261
    Hi,

    Make sure ALL properties of the printer are changed. Sometimes when yo uopen the printer propertires there is more than one palce to change the settings.

    Example (for me with a DYMO printer)

    On the general tab of printer properties, there is a printing preferences button, leading to an advanced button, where you change the paper size.
    On the Advanced tab of printer properties, there is a printing defaults button, leading to an advanced button, where you change the paper size.

    Only when I have both of these checked will the printing from Navision work.

    A suggestion is to print from word and see what happens there, if it prints perfectly the problem would be in navision (maybe in the report or printer selections table), if it prints as you say then it may be the printer driver settings, not navision.

    -a

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