cant create a return using puchase order

diannegr

:shock: Hi,

I am trying to create a return for a puchase using a puchase order with a negative quantity. However when I try to post this order (receive & invoice) I get a pop-up-screen saying "Amount must be negative in Gen. Journal Line Journal Template Name=",Journal Batch Name=",Line No='0'"

Why do I get this error? In the manuals and online help it says that one can use a purchase order as opposed to a return order to handle returns. Just use a negative quantity.

Am I doing something wrong or is this a bug? Please help!!

Dianne

dmitrip

Hi diannegr,

You can’t use negative quantities in sales/purchase when you use Item Tracking.
Is it your case?

Yours,
Dmitri.

diannegr

Hi Dmitri,

I am not using any item tracking and I still receive the same error. Do you have any idea what is going wrong?

Dianne

bbrown

You are getting this error because the invoice total results in a debit to the AP account. You can add lines with negative quantity to purchase orders, but the document total must result in a credit to the AP account.

Use a purchase credit memo or return order.

diannegr

Thank you all so much for your help and answers. It has really helped me understand how and when normal purchase and sales orders can be used in a return scenario. Much appreciated!

\:D/