Sales Return Order - Wrong goods physically sent compared to posted sales shipment

ACHolchITACHolchIT Member Posts: 1

I have a scenario where we have shipped Item A according to Nav but in reality we have physically sent Item B. I want to use a return order to arrange the collection\receipt of Item B back from the Customer. However as from the Nav perspective it never left stock I don't want to do a receipt or credit the customer for Item B. Separately we want to raise an order for Item A that was originally ordered by the Customer and send it to them with 100% discount as they have already been invoiced for this item by the time this scenario occurs.

Is this possible using Return Orders and if so how can it be achieved?

Thanks In Advance
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