Hi, I have a client running Dynamics NAV 2016. They create a Purchase Invoice, and then in the top ribbon select the option 'Create from file' to then link the invoice to the saved file. My client has multiple companies in the same database, and when a particular user who has the same permissions for all companies does this in one company it works well, but when they try it in the other company, then it doesnt work.
Any idea what settings may be different for the companies? The company that doesnt work has the OCR test setup, but they are not using that feature, where the other company doesnt. Would this be the cause?