NAV crushes while exporting to Excel

snyktp

Hi All,

We didn't have this issue before but suddenly we started to have it (maybe because of windows update ? ), we are not sure what the problem is.

Version - Dynamics NAV 2017
Problem - Exporting to Excel by using Ctrl+E . If we try to export from any list page (customer list, item list , assembly bom list, etc), it works without any issue. However, if we try Ctrl+E with Card & Document pages (sales order, purchase order etc) ,NAV crushes and closes.

Do you have any idea what the issue/solution is ?

Thank you

sorenhinrup

Do you have anything in the event viewer?

snyktp

Application: Microsoft.Dynamics.Nav.Client.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
at Microsoft.Dynamics.Nav.Client.WinClientExcelExportService.OpenExcelUsingCom(System.String, Boolean)
at Microsoft.Dynamics.Nav.Client.WinClientExcelExportService.StartShowingExcelFile(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

edoderoo

All I can tell you: here it works on NAV2017 10.0.18197.0 for a customer card.
Do you get the same error on every card, or only on the customer card? Did you also try on other workstations?

snyktp

We don't have any issue on the card pages., we have that issue on the document pages like sales order, posted sales invoice, purchase order etc

Thanks