System Notes: Crashing Client for a small handful of users

mcbondyb

Experiencing an issue with NAV closing without error on a page with the system notes factbox.
Having investigated the event viewer I identified the below errors.
It mentioned RichTextBox in the error, so I thought this might be down to the notes box rendering.
I removed the factbox from that user profile and low and behold it doesn't crash anymore.
However the notes factbox is used for these purchase orders.

Has anyone else experienced this issue and have guidance on how to fix on end user machines.
FYI - DotNet framework is up to date and we have reinstalled the NAV client also.

Thanks

Application: Microsoft.Dynamics.Nav.Client.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
   at System.Windows.Forms.RichTextBox.StreamIn(System.IO.Stream, Int32)
   at System.Windows.Forms.RichTextBox.StreamIn(System.String, Int32)
   at System.Windows.Forms.RichTextBox.set_Rtf(System.String)
   at Microsoft.Dynamics.Framework.UI.WinForms.MultilineRtfControlAdapter.OnUpdateValue()
   at Microsoft.Dynamics.Framework.UI.Windows.LogicalControlAdapter.UpdateValue()
   at Microsoft.Dynamics.Framework.UI.Windows.LogicalControlAdapter.PropertyChanged(System.Object, System.ComponentModel.PropertyChangedEventArgs)
   at Microsoft.Dynamics.Framework.UI.LogicalControl.OnPropertyChanged(System.ComponentModel.PropertyChangedEventArgs)
   at Microsoft.Dynamics.Framework.UI.LogicalControl.OnRowChanged(Microsoft.Dynamics.Framework.UI.CurrentRowChangeEventArgs)
   at System.EventHandler`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Invoke(System.Object, System.__Canon)
   at Microsoft.Dynamics.Framework.UI.RepeaterViewportControl.SetRowEntry(Microsoft.Dynamics.Framework.UI.RepeaterRowControl, Microsoft.Dynamics.Framework.UI.RowEntry)
   at Microsoft.Dynamics.Framework.UI.RepeaterCurrentRowViewportControl.UpdateViewport(Microsoft.Dynamics.Framework.UI.BindingManager)
   at Microsoft.Dynamics.Framework.UI.RepeaterCurrentRowViewportControl.AddRowEntries(Microsoft.Dynamics.Framework.UI.BindingManager, Int32, Int32)
   at Microsoft.Dynamics.Framework.UI.RepeaterControl.CommitAddedRowEntries()
   at Microsoft.Dynamics.Framework.UI.RepeaterControl.BindingManger_FillCompleting(System.Object, System.EventArgs)
   at Microsoft.Dynamics.Framework.UI.BindingManager.ChangeStateToFilled()
   at Microsoft.Dynamics.Framework.UI.BindingManager.DoFill(Microsoft.Dynamics.Framework.UI.DataReaderFillOptions)
   at Microsoft.Dynamics.Framework.UI.BindingManager.Fill(Microsoft.Dynamics.Framework.UI.BindingManagerFillOptions)
   at Microsoft.Dynamics.Nav.Client.Controls.RecordLinksTableControlBase.RefreshFilters()
   at Microsoft.Dynamics.Nav.Client.Controls.RecordLinksTableControlBase.OnParentFormReady()
   at Microsoft.Dynamics.Nav.Client.Controls.NotesControl.OnParentFormReady()
   at System.EventHandler`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Invoke(System.Object, System.__Canon)
   at Microsoft.Dynamics.Framework.UI.LogicalForm.LoadDataInternal()
   at Microsoft.Dynamics.Framework.UI.LogicalForm.LoadData()
   at Microsoft.Dynamics.Framework.UI.Windows.LogicalFormAdapterBase.OnLoadData()
   at Microsoft.Dynamics.Framework.UI.Windows.LogicalFormAdapterBase.LoadDataInternal()
   at Microsoft.Dynamics.Framework.UI.Windows.LogicalFormAdapterBase.OnUpdateUI(Boolean)
   at Microsoft.Dynamics.Framework.UI.WinForms.LogicalFormAdapter.OnUpdateUI(Boolean)
   at Microsoft.Dynamics.Framework.UI.Windows.ContainerLogicalControlAdapter.OnUpdateUI(Boolean)
   at Microsoft.Dynamics.Framework.UI.WinForms.FormHostControlAdapter.OnUpdateUI(Boolean)
   at Microsoft.Dynamics.Framework.UI.Windows.ContainerLogicalControlAdapter.OnUpdateUI(Boolean)
   at Microsoft.Dynamics.Framework.UI.Windows.LogicalFormAdapterBase.OnUpdateUI(Boolean)
   at Microsoft.Dynamics.Framework.UI.WinForms.LogicalFormAdapter.OnUpdateUI(Boolean)
   at Microsoft.Dynamics.Framework.UI.Windows.LogicalFormAdapterBase.OnIdle()
   at Microsoft.Dynamics.Framework.UI.WinForms.LogicalFormAdapter.Idle(System.Object, System.EventArgs)
   at System.EventHandler.Invoke(System.Object, System.EventArgs)
   at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.EnterIdle(System.EventArgs)
   at System.EventHandler.Invoke(System.Object, System.EventArgs)
   at System.Windows.Forms.Application+ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunMessagePump()
   at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunCore()
   at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(System.Func`1<Int32>)
   at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(System.Func`1<Int32>)
   at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.RunCore()
   at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.Run(Boolean)
   at Microsoft.Dynamics.Nav.Client.Program.Main(System.String[])

Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 10.0.16177.0, time stamp: 0x58dd4bdb
Faulting module name: KERNELBASE.dll, version: 10.0.17763.771, time stamp: 0x4eb60cdf
Exception code: 0xe0434352
Fault offset: 0x0000000000039129
Faulting process id: 0x40d0
Faulting application start time: 0x01d588f6a88e0cf2
Faulting application path: C:\Users\marco\AppData\Local\Apps\2.0\DC57XRRK.HGP\CW2LCAAA.ZLX\aspi..line_0000000000000000_000a.0000_ff1ae9b33e45d608\Microsoft.Dynamics.Nav.Client.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: ed1d0016-45e1-4d40-b52e-4481d244ff6b
Faulting package full name: 
Faulting package-relative application ID:

AlexDen

Hi,

There is an incorrect data in the "Record Link" table.
You have to find and delete incorrect records.

erpomik

We just hit this exact issue at a customer on a brand new laptop.
It was not caused by errors in the "Record Link" table, but by a (new) BETA feature in Windows 10 called "Use Unicode UTF-8 for worldwide language support", that some OEM vendors have chosen to enable by default. It seems this feature was introduced in Windows 10 1803, but it is still a BETA feature in Windows 10 1909.

Thanks to posts like these, I was able to fix the issue, by disabling this feature:
https://developercommunity.visualstudio.com/content/problem/544623/issue-caused-by-unicode-utf-8-for-world-wide-langu.html
https://stackoverflow.com/questions/55809339/richtextbox-rtf-setter-throwing-system-argumentexception-file-format-is-not-val/55927357#55927357
https://stackoverflow.com/questions/56382753/bug-with-adjusting-rtf-in-winforms-when-using-windows-wide-beta-utf-8-support-fe