User Personalization Lost After Installing a New Extension

JosephGress

We recently installed a custom extension that I wrote to extend the Sales Order and Sales Order Subform pages. When we installed this in the live database, all of the users lost their User Personalizations on that page. I am relatively new to extension development and had not run into this before.

My questions are:
1) How common is it for a page extension to cause users to lose their user personalizations?
2) What can I do to prevent this from happening in the future?

I have attempted to reproduce the issue in our test environment but have not yet succeeded.

SanderDk

Hi @JosephGress,
I have delopyed a lot of extension and I have never encountered this before, what version(major and minor) are you running?

In C/side I often have had to remove personalizations, if I have removed a field some users have changed in there personalizations stores, are you removing any fields?

JosephGress

Thanks SanderDk for your response.

Regarding your questions:

We are currently running NAV 2018 cumulative update 8 executables with NAV 2018 RTM application code.

Here are all the changes that I made in the Sales Order and Sales Order subform page extensions that I created:

1) I set a dependency to an extension that was created by an ISV
2) I set Visibility to False for
- a field from the ISV extension and
- one standard action.
3) I added a new field and a new action.
4) I changed the caption of one field which had also been changed by the ISV's extension.
5) I added a tooltip on one field