Zetadocs Report Settings

I created a report for my client and they have several companies in their NAV and this report works only in one company. when they click print-preview they get this error below. What might be the problem? Where should I look at it? I already looked at report selection and zetadocs report mapping.

No zetadocs report settings were found for report no."MyReportNumber 50000 range". Sending cannot be completed. Please ensure you have configured Zetadocs Report Settings for this report.
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