is there any way to reconcile and close, open postive and negative entries in customer ledger entry

fazlehasan

My client created some positive Customer ledger entries for their customers through monthly billing process.
Through cash receipt journal payments was received for the Balance.
The Balance became 0, but for some reason (due to an add-on) the billing and payment Ledger entries did not get Closed.

Is there any process in NAV other than creating Journal Entries, Pages / Processess to reconcile these positive and negative entries in Customer Ledger and close them.

Thanks in advance.

TallyHo

If the balance became 0, then actually they can be considered reconciled. Can you close it manually from the ple and ble tables? Try it for one payment. Compare the records with entries that were closed correctly. Fill in all other fields that came out of this comparison manually, for both the positives and the negatives. If it works, write a report to automate the process. Find a hot-fix for the add-on, this is probably fixed.