Dynamics 365 - Business central customer balance question

amanda_apc

Hello, looking for anyone with experience in business central. I have a client that shows customer balance is different on the general tab vs. when I go to customers > Process > register customer payments > the balances are not matching the customer, and this screen doesn’t show the totals on how much was paid, or the cash discount column is not there? is there something wrong or applying payments in the wrong area?

For example their balance when I look up register customer payments I show a balance of $42,352.47 without registering anything, and the customer balance shows $22,257.50. Right now he has to post cash receipts the old way, apply payments with customer ledger entries.

Any help on this would be appreciated.

kriki

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