Microsoft deliveries: a case of incompetence

rocatisrocatis Posts: 159Member
Am I the only one dreading what will happen when Microsoft unleashes their BC update regime? Judging by these examples that I've encountered in the last week or so, Microsoft is not up to the task.

You decide whether you will trust an automated upgrade procedure from a company that makes these mistakes:

1) CU's introducing errors.

I recognize the fact that fixing one error may introduce another error. But in this case, installing CU11 meant that applying ledger entries suddenly failed. This error only occurred for licenses without Intercompany functionality.

My problem with this is as follows: Microsoft demands of us to test a minimum of 80% of our extensions. I would assume that they at least adhere to this standard themselves, as testing the base application is surely more important than testing some random extension - the implication of errors is much more severe.

Applying ledger entries would most certainly be encompassed by such a test. Maybe it is, and they just forgot to test it with licenses without Intercompany functionality. I don't know. But breaking such a vital part of the system is simply not okay; it agitates the customers, makes us look like idiots, and wastes both our's and Microsoft's time.

2) CU's are not CU's.

See if you can spot the problem here:

NAV.11.0.26401.NL.CUObjects.fob:

Table 111 Sales Shipment Line 27-07-18 12:00:00 NAVW111.00.00.23572
Table 121 Purch. Rcpt. Line 27-07-18 12:00:00 NAVW111.00.00.23572
Table 247 Intrastat Setup 26-04-18 12:00:00 NAVW111.00.00.21836
Table 248 VAT Reg. No. Srv Config 22-02-18 12:00:00 NAVW111.00.00.20783

NAV.11.0.26401.W1.CUObjects.fob:

Table 111 Sales Shipment Line 28-06-18 12:00:00 NAVW111.00.00.23019
Table 121 Purch. Rcpt. Line 28-06-18 12:00:00 NAVW111.00.00.23019
Table 247 Intrastat Setup 22-02-18 12:00:00 NAVW111.00.00.20783
Table 248 VAT Reg. No. Srv Config 26-01-18 12:00:00 NAVW111.00.00.20348

Excuse my French, but what the hell is up with that? This list (which is by no means complete) took me less than 5 minutes to compile. I expect Microsoft to be in possession of technology that would enable them to reach the same conclusion: applying a CU really just applies a random set of objects. You might think you've upgraded a customer to CU11 by installing the CU11 package, but nothing could be farther from the truth.

With BC, Microsoft wants to apply CU's automatically as they become available. Right now, that strategy is severely compromising both us and our customers because of the horrible quality of deliveries from Microsoft.

Dear Microsoft: we're supposed to be friends, but you're drifting away.
Brian Rocatis
Senior NAV Developer
Elbek & Vejrup

Comments

  • BlackTigerBlackTiger Posts: 1,207Member
    Microsoft knows the best! Who cares?
    "You can’t just ask customers what they want and then try to give that to them.
    By the time you get it built, they’ll want something new.” Steve Jobs
  • BlackTigerBlackTiger Posts: 1,207Member
    A novice asked the Master: "I have a program that sometimes runs and sometimes aborts. I have followed the rules of programming, yet I am totally baffled. What is the reason for this?"

    The Master replied: "You are confused because you do not understand Tao. Only a fool expects rational behavior from his fellow humans. Why do you expect it from a machine that humans have constructed? Computers simulate determinism; only Tao is perfect.

    The rules of programming are transitory; only Tao is eternal. Therefore, you must contemplate Tao before you receive Enlightenment."

    "But how will I know when I have received Enlightenment?" asked the novice.

    "Your program will run correctly," replied the Master.
    "You can’t just ask customers what they want and then try to give that to them.
    By the time you get it built, they’ll want something new.” Steve Jobs
  • BlackTigerBlackTiger Posts: 1,207Member
    Why NAV is better then brain/heart surgery? Nobody really dies is case of mistake, only someone's pride.
    "You can’t just ask customers what they want and then try to give that to them.
    By the time you get it built, they’ll want something new.” Steve Jobs
  • rocatisrocatis Posts: 159Member
    So, no responses apart from BlackTigers inane ramblings. Either people don't care about their customers, or they are afraid to criticize Microsoft.

    I've been doing this for 20+ years, but I have never been more worried about the future for the product or the community than I am now.
    Brian Rocatis
    Senior NAV Developer
    Elbek & Vejrup
  • Slawek_GuzekSlawek_Guzek Posts: 1,647Member
    It's not that we do not care, but what can we do about that? Avoid the cloud and that's pretty it - but that goes exactly against MS strategy of charging everyone per CPU cycle, which I guess MS will be enforcing by demanding certain amount of cloud subscription in order to keep Partner status.



    Slawek Guzek
    Dynamics NAV, MS SQL Server, Wherescape RED;
    PRINCE2 Practitioner - License GR657010572SG
    GDPR Certified Data Protection Officer - PECB License DPCDPO1025070-2018-03
Sign In or Register to comment.