Printers dropping off /Print Button Greyed Out

SaschaMeyes

Hi Community,

I already have various experiences with Navision on terminal server in the last 5 years, runs actually mostly flawlessly

The customer has the following system environment:

• 3x Tier Service Architecture
• Windows Server 2016
• Navision 2013 R2, Client Biuld 7.1.49751.0 (reasonably current)
• 200x User

Problem description
At least 2-3 times a day different users report the following problem when printing (shitty print screens in the appendix). Translation of the error message from German to English:-)

• Printing Button is grey-out
• Message: Before you can print, you need to select a printer. double click on Add printer….
• after closing this message the followed message appears
• an error occurred while connection to your printer. Check the printersettings from xxxx (printserver)
• or
• an error occurred while connection to your printer. No default printer

Workaround

• after 15min it works again
• or Log-in / Log-Out

Further information

• The printers are available on Windows side and other applications and it can also be printed during the error in Navision
• various troubleshooting with super-user and nav supplier (several consultants)
• printers are configured in Navision - compare printer names
• the message always appears in the course of the day if navision is already started - never on startup
• different users, different locations, different printers (drivers)

Personal assessment / root cause

• Navision loses the default printer

thanks for advice

best regards Sascha

kriki

[Topic moved from 'NAV/Navision Classic Client' forum to 'NAV Three Tier' forum]