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Failed to print customer statement - word error

MaWMaW Member Posts: 74
in NAV Three Tier
Hi,

This report is set up to be mailed, using a word report as body - standard functionality.
After upgrading Office to version 2016, from 2013 user get ugly error:
Microsoft Dynamics NAV

A call to Microsoft.Dynamics.Nav.Integration.Office.Word.WordHelper.CallOpen failed with this message: Unable to cast COM object of type 'Microsoft.Office.Interop.Word.ApplicationClass' to interface type 'Microsoft.Office.Interop.Word._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00020970-0000-0000-C000-000000000046}' failed due to the following error: Fejl under indlæsning af type-DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).
OK

How to fix?

Best Answer

Answers

  • Options
    KTA8KTA8 Member Posts: 389
    Have you tried go back to 2013 and if you keep having the same issue?
  • Options
    MaWMaW Member Posts: 74
    Hi, going back to 2013 is not a possible way to go, since the server is operated by another company.
  • Options
    Ashish0386Ashish0386 Member Posts: 7
    Its my guess, this is maybe MS office corrupted file please re install it and try it agian
  • Options
    MaWMaW Member Posts: 74
    I'll try to repair installation when serverguys see fit, so I'll close this for now
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