Problem connecting with the RTC in a VPN

AitorEG

Hi everyone:

I've just installed NAV2018 in a client server, with NavUserPassword credentials.
For connectiong to the server, we are doing this procces:
-Star OpenVPN
-When OpenVPN is connected, we can connect to the server with the rdp, without any issue.

But the problems comes when I started to install just the RTC in the PCs of the different workers of our customer. B efore starting to do that, I tried to install the RTC on my laptop in the office, and it seems to be right, until I tried to connect the RTC, where I found this error:

"Cannot find anyserver in "net.tcp://<IP used in rdpbetea>:7046/DynamicsNAV110/Service. The URL is incorrect or the server is not available actually"

I've read lost of different articles, and in one of themn, they talk about the credential, that some VPN clients use kerberos credentials instead of NavUserPassword...
I'm quite lost about this issue...

Does anyone worked with this type of problems?

Thank you very much, any help will be really appreciated

KTA8

AitorEG wrote: »

KTA8 wrote: »

Have the users that they're in the same network experience any problems in RTC?

Hi @KTA8, thanks for your answer. What do you mean with other users? As I've said, the first laptop where I'm trying to install the RTC is my own one, I want to make the installation first in my office before i start to install the RTC on the customers' laptops

Have you tried to turn off the firewall?

You can also install in one user in that network and try to make it work without using VPN (that shouldn't be any problem but I see that you're worried about that fact).

KTA8

Have the users that they're in the same network experience any problems in RTC?

AitorEG

KTA8 wrote: »

Have the users that they're in the same network experience any problems in RTC?

Hi @KTA8, thanks for your answer. What do you mean with other users? As I've said, the first laptop where I'm trying to install the RTC is my own one, I want to make the installation first in my office before i start to install the RTC on the customers' laptops

KTA8

AitorEG wrote: »

KTA8 wrote: »

Have the users that they're in the same network experience any problems in RTC?

Hi @KTA8, thanks for your answer. What do you mean with other users? As I've said, the first laptop where I'm trying to install the RTC is my own one, I want to make the installation first in my office before i start to install the RTC on the customers' laptops

Have you tried to turn off the firewall?

You can also install in one user in that network and try to make it work without using VPN (that shouldn't be any problem but I see that you're worried about that fact).

AitorEG

KTA8 wrote: »

AitorEG wrote: »

KTA8 wrote: »

Have the users that they're in the same network experience any problems in RTC?

Hi @KTA8, thanks for your answer. What do you mean with other users? As I've said, the first laptop where I'm trying to install the RTC is my own one, I want to make the installation first in my office before i start to install the RTC on the customers' laptops

Have you tried to turn off the firewall?

You can also install in one user in that network and try to make it work without using VPN (that shouldn't be any problem but I see that you're worried about that fact).

Thanks @KTA8. Yesterday I tried to dissable the firewal in the server, and worked correctly. I spoke with the system administrator in the customer, and he added a rule in the firewal, to mantain in enabled.

Thank you very much