Log segment: custom layout

Mathes
Mathes Member Posts: 21
Hi,

I just tried to create and log a segment with a interaction template using a custom (word) layout template. Unfortunately the E-Mail sent out does not contain the content from the custom layout but only a few random numbers.

If I do the same for just one contact via "log interaction" it works fine.

I'm using NAV 2017,

Anyone an idea what is going wrong?

best regards

Mathes