Word does not close properly, which creates locking in NAV

afarrafarr Member Posts: 287
After using Word to edit Sales Quotes, Word does not close properly, and this leads to locking errors in NAV.

Our client uses NAV 2016 (build 45834), with Remote Desktop Web access. The RD Web server is Win 2012 R2 Standard, and this is separate from the NAV server and the SQL server.

Users open the NAV client through RD Web access; they then use the “Open Document” feature in NAV to launch Word.
The problem only happens if Word is closed from the “X” button. If Word is closed by going to File – Close, there is no problem.

Have you ever encountered this? Do you know if there is a fix to get the "X" button to work the same a "File - Close"?

Thanks
Alastair
Alastair Farrugia

Best Answer

Answers

  • nhsejthnhsejth Member, Microsoft Employee Posts: 34
    Look for other open Word windows, when you close with the small X, you will only close the current window and the proces will only terminate if you close the last window. If you use the et menu action, all windows are closed and the process terminates immediately.
    You could try to close the window with the X, while you monitor the process with taskmanager or the "Process Explorer" utility you can download from https://technet.microsoft.com/da-dk/sysinternals?f=255&MSPPError=-2147217396. Look for a stuck Word process and see which file handles it keep open.
    _________________
    Niels-Henrik Sejthen
    Senior Software Developer
    Microsoft Dynamics NAV

    The information in this post is provided "AS IS" with no warranties, and confers no rights. This post does not represent the thoughts, intentions, plans or strategies of my employer. It is solely my opinion.
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