NAV 2016 RTC Error on some pages

pcolina

Hi everyone.

We're just upgraded a Customer's NAV 2009 SP1 to NAV 2016, and we have founded a very strange error that avoids some users to use properly the application.

First off all, let me explain that the Customer works in a Remote Desktop Server, with two different servers, one with the SQL Server 2008 R2 (yes, i know that it's not the minimum required by MS, but it works), the other Server, works as Terminal Server for every user in the company. Both servers runs a Windows Server 2012 R2, with all updates.

We are using the Spanish version of MS NAV 2016.

The problems comes when some users, tries to open some pages on NAV 2016 RTC, always working on Remote Desktop, encounter a fatal error on the application that causes it to close.

By example, it occurs every time that users try to open an existing Journal, or when they try to change the Language. Just after opening the proper Page, the application shows a red mark around the drop-down field, and then, appears the error. See the Screenshot attached.

The error information provided, and also registered on the Event viewer is:

Firma con problemas:
Nombre del evento de problema: DynamicsNavServiceException
Firma del problema 01: Microsoft.Dynamics.Nav.Client
Firma del problema 02: 9.0.43897.0
Firma del problema 03: 565781ce
Firma del problema 04: System.Windows.Forms.dll
Firma del problema 05: 4.0.30319.34250 built by: FX452RTMGDR
Firma del problema 06: 54d46da6
Firma del problema 07: 551b
Firma del problema 08: 9f
Firma del problema 09: System.InvalidOperationException
Versión del sistema operativo: 6.2.9200.2.0.0.16.7
Id. de configuración regional: 3082

Información adicional del problema:
LCID: 3082

Lea nuestra declaración de privacidad en línea:
http://go.microsoft.com/fwlink/?linkid=190175

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
C:\Windows\system32\es-ES\erofflps.txt

and

Firma con problemas:
Nombre del evento de problema: CLR20r3
Firma del problema 01: Microsoft.Dynamics.Nav.Client
Firma del problema 02: 9.0.43897.0
Firma del problema 03: 565781ce
Firma del problema 04: Microsoft.Dynamics.Nav.Client.WinClient
Firma del problema 05: 9.0.43897.0
Firma del problema 06: 56578155
Firma del problema 07: 5d
Firma del problema 08: 80
Firma del problema 09: FatalError
Versión del sistema operativo: 6.2.9200.2.0.0.16.7
Id. de configuración regional: 3082
Información adicional 1: fae9
Información adicional 2: fae9586c36b5a656f18b21145735ae83
Información adicional 3: 6b46
Información adicional 4: 6b463d8f2ac7b861198920ac2df9cc3b

Lea nuestra declaración de privacidad en línea:
http://go.microsoft.com/fwlink/?linkid=190175

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
C:\Windows\system32\es-ES\erofflps.txt

One of the worst part of this problem, is that only 3 users from the 18 that this company have, already got this errors. But, the most annoying part, is that the sames users, doesn't get that error if they log on to the same Remote Desktop Server from a different computer.

For example:

• Working from a Windows 10 Laptop, and using the Remote Desktop client, i Log on with the user: "USER1", and I'm getting the error.
• If I log on from the same computer, with the same "USER1" through the Remote Desktop Connection Manager, it works.
• If I log on from a Windows XP desktop computer, using the same "USER1", i get the error
• but connecting from others Windows XP computers, always with the same user, i don't get the error.

Does anyone have founded this error? Does anyone any idea of what could we do?

Thanks in advance.

nedimyami

Hi,
Did you try synchronised all objects. I had same problem after upgrade Nav 2015 to 2016.