Problem to register a credit card NAV2016

IvanLabrador

I'm trying to enter a credit card to Navision 2016, for that I'll Customer and page "DO Payment Credit Card (827)" when I try to add the numbers on the card I get the error "Encryption key was not found". Look for the error in google and found a forum where they explain the need to create a key from the "Payment Services Connection Setup" window before inserting the card, I went to the window and when I click on the Generate Key button I get another error he says: "A Call Microsoft.Dynamics.Nav.Encryption.RSAMachineKeyProvider.CreateKey failed with this message: Some or all identity references Could not be translated"

I hope you can help me, thank you